Alyssa Marie Miranda
Longwood
Summary
Experienced with managing appointment schedules and client communications. Utilizes strong organizational skills to ensure efficient operations and client satisfaction. Track record of effectively collaborating with teams and adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Appointment Coordinator
AutoNation
01.2024 - Current
- Acted as a liaison between customers, dealerships, and management to ensure timely resolution of concerns and service-related issues.
- Provided clear, knowledgeable insights to customers regarding vehicle operations, services, and associated expenses.
- Met key performance metrics while demonstrating strong critical thinking and problem-solving skills in high-pressure situations.
Associate & Shift Lead
Pet Supermarket
01.2021 - 01.2023
- Delivered knowledgeable, empathetic support to customers on pet-related inquiries and concerns.
- Promoted new products and sales initiatives, consistently meeting sales targets.
- Trained and mentored team members, improving customer engagement and conversion rates.
- Managed store operations including opening/closing procedures, cash handling, returns, and inventory control.
- Supported visual merchandising efforts to enhance the in-store customer experience.
Photo Sales Associate (Universal Studios)
Colorvision International Inc.
01.2018 - 01.2020
- Delivered exceptional guest experiences by creating memorable moments through personalized photo services.
- Met and exceeded sales goals by promoting products, sharing current promotions, and understanding customer needs.
- Handled cash transactions, restocked merchandise, and maintained a clean, organized workspace.
- Assisted management with documentation of sales receipts and closing procedures.
Education
Bachelors - Studio Art
University of Central Florida
01-2022
Associates - Music
Seminole State College
01-2019
Skills
- Customer Service
- Microsoft Office
- Strong organization
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
Appointment Coordinator
AutoNation
01.2024 - Current
Associate & Shift Lead
Pet Supermarket
01.2021 - 01.2023
Photo Sales Associate (Universal Studios)
Colorvision International Inc.
01.2018 - 01.2020
Associates - Music
Seminole State College
Bachelors - Studio Art
University of Central Florida