Jacob DeGrange
Enola,PA
Summary
Experienced in customer service, scheduling, and team leadership with a strong background in safety management and conflict resolution. Proven ability to stay calm under pressure, assist diverse groups of people, and provide efficient, friendly service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator
West Shore Home
07.2025 - Current
- Coordinated service appointments to optimize scheduling and improve customer satisfaction.
- Assisted customers with inquiries, providing accurate information on services and availability.
- Collaborated with service teams to ensure timely completion of scheduled tasks.
- Utilized scheduling software to manage appointments efficiently and minimize conflicts.
Sales Associate
Aldi
01.2021 - 03.2024
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled customer complaints effectively, fostering positive relationships and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Head Lifeguard
Marysville Municipal Pool
05.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Conducted regular safety drills, increasing preparedness for emergency situations.
Education
Bachelor of Arts - Communications
West Chester University of Pennsylvania
West Chester, PA05-2025
Skills
- Strong organization
- Customer service
- Team management
- Emergency response
- Conflict resolution
- Public safety
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Verbal/written communication
Timeline
Appointment Coordinator
West Shore Home
07.2025 - Current
Sales Associate
Aldi
01.2021 - 03.2024
Head Lifeguard
Marysville Municipal Pool
05.2019 - 08.2021
Bachelor of Arts - Communications
West Chester University of Pennsylvania