Avayla Galloway
Acworth,GA
Summary
Bringing forth a strong background in customer service and data entry, along with a proven ability to efficiently manage multiple tasks. Leveraging exceptional communication skills and meticulous attention to detail to enhance customer experiences and support team objectives.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator
Mercedes-Benz Group
Marietta, GA
01.2023 - Current
- Coordinate client scheduling and provide comprehensive support in appointment setting, ensuring timely and efficient allocation of resources
- Manage inventory levels and perform accurate data entry tasks to maintain optimal stock for daily operations, while delivering consistent, high-quality customer service
- Responded promptly to any changes or cancellations of existing appointments.
- Managed a high volume of incoming requests while maintaining quality customer service.
Problem Resolution Specialist
Amazon delivery station
Jefferson, GA
12.2019 - 12.2022
- Established quality assurance standards for all problem resolution activities.
- Provided comprehensive customer service and support, ensuring a high level of satisfaction through effective communication and problem-solving
- Reviewed existing policies, procedures and workflows related to problem resolution processes.
Education
High School Diploma -
Hiram High School
Hiram, GA04-2019
Some College (No Degree) - Business Administration And Management
Kennesaw State University
Marietta, GASkills
- Appointment management
- Customer Service
- Quality Control
- Outbound calling
- Inbound calling
- Remote work capabilities
- Appointment setting
- Data entry expertise
- Automotive service appointments
Timeline
Appointment Coordinator
Mercedes-Benz Group
01.2023 - Current
Problem Resolution Specialist
Amazon delivery station
12.2019 - 12.2022
High School Diploma -
Hiram High School
Some College (No Degree) - Business Administration And Management
Kennesaw State University