Grace Staton
Allentown,PA
Summary
Dedicated and adaptable team member with a proactive attitude, and the ability to learn quickly. Strong work ethic, and clear communication skills. Eager to contribute to a team environment and support, add value to daily operations.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator
Ciocca Dealerships
Allentown, Pennsylvania
09.2024 - Current
- Managed appointment calendar using dealership scheduling software.
- Handled customer inquiries via phone and email promptly.
- Assisted in maintaining organized customer records and files.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Coordinated communication between customers and dealership staff.
Rental Agent
Ciocca Dealerships
Allentown, Pennsylvania
02.2020 - 09.2024
- Coordinated rental agreements, ensuring compliance with company guidelines.
- Managed customer inquiries regarding rental policies and vehicle availability.
- Processed payments and handled billing inquiries for rental transactions.
- Trained new staff on rental procedures and customer service standards.
- Maintained accurate records of rentals and returns in the system.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Greeted customers and provided excellent customer service.
- Explained policies and reviewed documentation to obtain signatures.
- Performed regular inspections of vehicles prior to rentals to ensure safety and cleanliness standards were met.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2019
High School Diploma -
Lehigh Career & Technical Institute
Schnecksville, PA06-2019
Skills
- Effective communication
- Customer service
- Data entry
- Record management
- Software utilization
- Customer relationship management
- Attention to detail
- Time management
- Team collaboration
- Problem-solving abilities
References
References available upon request.
Timeline
Appointment Coordinator
Ciocca Dealerships
09.2024 - Current
Rental Agent
Ciocca Dealerships
02.2020 - 09.2024
High School Diploma -
Emmaus High School
High School Diploma -
Lehigh Career & Technical Institute