Valerie Beeler
Rochester,NY
Summary
Experienced Medical Secretary with over 20 years in high-volume healthcare environments. Expertise in patient scheduling, staff-patient communication, and insurance verification to facilitate timely procedures. Proficient in managing appointments and maintaining accurate patient records while enhancing patient satisfaction through attentive service.
Overview
18
18
years of professional experience
Work History
Appointment Coordinator
Rochester Regional Health System
Rochester, NY
07.2025 - Current
- Coordinated and scheduled patient appointments with physicians and healthcare providers to optimize scheduling efficiency.
- Confirmed appointments and addressed patient inquiries to enhance overall patient experience.
- Responded promptly to any changes or cancellations of existing appointments.
- Provided support during high-volume periods to ensure timely patient service delivery.
- Developed and maintained positive relationships with patients and medical staff alike.
- Managed administrative duties to support seamless workflow and patient service.
Administrative Assistant
NYSARC
West Henrietta, NY
07.2022 - 07.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared reports and documents for administrative meetings and presentations.
- Facilitated communication between departments to support organizational objectives and initiatives.
- Organized office supplies and equipment to ensure efficient daily operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Medical Secretary
Rochester Pain Management
Penfield , NY
06.2016 - 09.2019
- Managed patient scheduling and appointment confirmations for a busy healthcare environment.
- Coordinated communication between medical staff and patients to ensure efficient service.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Assisted with insurance verification and pre-authorizations for medical procedures.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
Medical Secretary
Highland Hospital
Rochester, NY
08.2008 - 04.2017
- Streamlined patient scheduling and appointment confirmations in a high-volume healthcare setting.
- Coordinated communication between medical staff and patients, improving service efficiency and patient satisfaction.
- Maintained accurate patient records utilizing electronic health record systems.
- Assisted with insurance verification and pre-authorizations, ensuring timely processing of medical procedures.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Organized physical and digital documents, charts, and reports to facilitate quick access and retrieval for staff.
Education
High School Diploma -
St Lawrence Central
Brasher Falls08-1984
Associate of Arts -
Houghton College
Houghton, NYSkills
- Appointment coordination
- Patient scheduling
- Appointment management
- EHR management
- Insurance verification
- Medical terminology
- Healthcare industry
- Customer relationship management
- Effective communication
- Attention to detail
- Calendar management
- Excellent phone etiquette
- Telephone etiquette
Timeline
Appointment Coordinator
Rochester Regional Health System
07.2025 - Current
Administrative Assistant
NYSARC
07.2022 - 07.2025
Medical Secretary
Rochester Pain Management
06.2016 - 09.2019
Medical Secretary
Highland Hospital
08.2008 - 04.2017
High School Diploma -
St Lawrence Central
Associate of Arts -
Houghton College