Bobbie West
Ocala
Summary
Demonstrated commitment to customer service with a proven track record of building strong relationships and resolving complex issues, resulting in enhanced customer loyalty. Self-motivated and reliable, consistently meets deadlines while maintaining a positive attitude. Skilled in prioritizing tasks and optimizing time management within established policies and regulations.
Overview
13
13
years of professional experience
Work History
HIMS Tech/MedicalRecords
Encompass Health and Rehabilitation
Ocala
09.2025 - Current
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Compliance in HIPAA, company policy and procedure of data.
- Assists patients or POA with medical records with appropriate security measures.
Office Manager/PCC
Miracle Ear
Ocala
07.2025 - 09.2025
- Oversaw inventory management for hearing aid supplies and office materials.
- Maintained filing system for records, correspondence and other documents.
- Managed, scheduled and coordinated office functions and activities for Specialist.
- Maintained compliance with health regulations and company policies.
Customer Service Representative
Zito Media
Ocala
11.2023 - 07.2025
- Assisted customers with in processing payments via phone, mailings, and drive-thru channels.
- Evaluated accounts to identify needs for service calls or equipment replacement.
- Provisioned accounts for upgrades or downgrades based on customer requirements.
- Informed customers about billing inquiries, adjustments, fees, and credits if service defaulted.
Audiology Assistant
Benefical Hearing Aid Center
07.2017 - 11.2023
- Maintain Audiology Assistant license #AI332.
- Patient Care Coordinator Establish appointments, contact insurance companies for benefits/eligibility of hearing aids.
- Evaluates patient history - Congenital, hereditary, noise induced, trauma, infection, or tumor. Cerumen management.
- Perform hearing test for patients with hearing loss.
- Repairs, cleans, adjusts, instructs, or mails damaged hearing aid(s) to manufacture.
- Explain contract for purchase and collect deposit. Collect remaining balance at end of trial.
- Manage petty cash, print weekly end of profit, and compute bank deposit.
Sales Consultant
Sullivan Buick/GMC Truck
02.2013 - 07.2017
- Certified in Buick and GMC product lines.
- Attends dealership meetings and further training events to maintain excellent customer service for optimal sales purposes.
- Sells vehicles utilizing Sullivan sales process as demonstrated by management.
- Demonstrates and devotes significant effort to achieve and maintain customer satisfaction levels required by the dealership.
- Follows dealership guidelines and properly fills out all necessary paperwork and obtains monetary instruments in the sale of a vehicle.
Education
Liberal Arts -
Northwestern Michigan College
Traverse City, MIGraduate -
Lander Valley High School
Lander, WyomingSkills
- Payment processing and account evaluation
- Equipment troubleshooting
- Customer documentation and service provisioning
- Relationship management
- Billing inquiries resolution
- Effective communication
- Sales expertise
- Data compliance
- Medical records management
- HIPAA regulations
- Customer relationship management
- Appointment scheduling
- Patient assessment
- Problem solving
- Regulatory compliance
- Attention to detail
- Time management
- Customer interaction
- Information tracking
- Problem-solving
- Customer service
- Critical thinking
Licensing
Audiology Assistant, #AI332, 12/31/23, 12/31/25
Timeline
HIMS Tech/MedicalRecords
Encompass Health and Rehabilitation
09.2025 - Current
Office Manager/PCC
Miracle Ear
07.2025 - 09.2025
Customer Service Representative
Zito Media
11.2023 - 07.2025
Audiology Assistant
Benefical Hearing Aid Center
07.2017 - 11.2023
Sales Consultant
Sullivan Buick/GMC Truck
02.2013 - 07.2017
Liberal Arts -
Northwestern Michigan College
Graduate -
Lander Valley High School