Bobbiejean Henderson
Cincinnati
Summary
Driven by results, adept in management and customer service, with a proven track record at UC HEALTH ORTHO. Excelled in patient intake and data entry, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional problem-solving and communication skills, leading teams to exceed performance goals. Skilled in multitasking, ensuring high-quality service delivery in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
UC HEALTH ORTHO
07.2023 - Current
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Cook
Camp Washington Chili
01.2014 - 03.2018
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- I also was also a dishwasher, server, and cashier.
General Manager
Little Caesars Pizza
02.2009 - 11.2013
- Managed budget implementations, employee evaluations, and contract details.
- Nightly inventory
- Counting down cash registers, and doing nightly deposit.
- Provided clear directions and set priorities for accomplishing desired actions and results.
- Supervised multiple employees
Pizza Delivery Driver
Dominos Pizza Inc.
01.2008 - 01.2009
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Education
High School Diploma -
Harmony Community High
Cincinnati, OH05.2008
Skills
- Patient greeting
- Customer Service
- Patient Intake
- Management
- Multitask
- Communication
- Dedicated team player
- Data entry
- Excellent problem solving
Timeline
Patient Service Representative
UC HEALTH ORTHO
07.2023 - Current
Cook
Camp Washington Chili
01.2014 - 03.2018
General Manager
Little Caesars Pizza
02.2009 - 11.2013
Pizza Delivery Driver
Dominos Pizza Inc.
01.2008 - 01.2009
High School Diploma -
Harmony Community High
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