Bobbie Jo Finn
Blaine,MN
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Original Malt Shop. Expert in suggestive selling and guest engagement, consistently enhancing dining experiences. Proven ability to manage high-volume dining while maintaining order accuracy and cleanliness standards, contributing to increased customer satisfaction and repeat business.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Calm demeanor, pays attention to detail and people around them
Overview
26
26
years of professional experience
Work History
Server
The Original Malt Shop
Roseville, MN
01.2000 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order processing efficiently, coordinating with kitchen staff to meet all customer requests promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in training new team members on menu offerings and service protocols to enhance overall team performance.
- Demonstrated adaptability by handling diverse customer needs and resolving issues swiftly to maintain a positive dining experience.
- Collaborated with colleagues during peak hours to optimize workflow and improve service efficiency for guests.
- Recommended menu items based on customer preferences, contributing to increased sales through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
-2 -
St Paul College
St.paul MN Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Food running
High volume dining
Team collaboration
Order accuracy
Table bussing
Suggestive selling
Allergy awareness
Beverage preparation
Tableside etiquette
Guest seating
Calm demeanor
Timeline
Server
The Original Malt Shop
01.2000 - Current
-2 -
St Paul College