Bobbie Jo Pruett
Galt,CA
Summary
Dedicated professional known for strong problem-solving and training skills. Successfully led diverse teams to achieve sales growth and improve operational workflows, fostering a positive work environment and enhanced customer relations. Through Consistent learning and personal skill improvement I always value the knowledge passed to me by many professionals and teachers through work and school and I utilize the various tools I have been fortunate enough to learn through those who have trained and taught me.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Savers
Reno, NV
11.2017 - 11.2019
- Lead the production teams and front end staff in two locations averaging 45 employees each to create strong teams including hiring, training and assisting in professional growth of each team member through proper guidance, teaching and skill development.
- developed and hired supervisory and leadership staff to improve team strengths production efficiency and maximise sales in multiple departments.
- By utilizing proper product placement and increasing merchandise flow minimized shrinkage and improved the overall sales and organization and efficiency of each store.
- utilized all knowledge and skills taught to me through the store and district manager to improve the overall satisfaction and strength of team members increasing customer experience and satisfaction.
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained new staff on customer service protocols and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Conducted regular team meetings to communicate goals and reinforce company policies.
- Monitored compliance with safety standards and operational guidelines within the store environment.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in seven checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Developed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Managed inventory levels at checkout, ensuring that high-demand items were always available.
- Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Reduced employee turnover by creating supportive and inclusive work environment.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
- Enhanced team morale and productivity by implementing weekly feedback sessions.
- Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Oversaw two stores front end and sales floor's maximize sales, efficiency and reduce turnover and loss.
- Maximized sales through proper space to sales implementation in multiple departments on the sales floor increasing profit in each department between 6 % to 25%.
- Worked closely with higher management to implement new procedures and policies to increase productivity, lower turn-over and build an overall high quality experience for team members, management and to increase positive feedback from satisfied customers.
Operations Manager
Goodwill Industries Of Sacramento Valley and Northern Nevada
Carson City, NV
03.2015 - 11.2017
- Trained directly under the regional and district managers to lower turnover, increase productivity and maximize sales in four locations.
- On average oversaw 45 employees utilizing proper training and growth plans to improve overall productivity, satisfaction and nurturing leadership potentials into supervisory roles.
- Implemented new procedures and policies to improve team strengths and increase productivity in each department through teaching and utilizing proper leadership to inspire the desire for individual professional growth in team members resulting in improved performance of each department, lower turn over and employee dissatisfaction and a higher quality experience for customers and team members.
- Placed on a special project to hire, train and create teams for a new store location including sales associates, production team, donation team and attendants, supervisors and management staff to create a productive team and generate a clean, organized and enjoyable shopping experience for a new customer base in a new area.
- Trained and nurtured newer supervisors and management into higher level management and leadership roles.
- Re-set and redesigned multiple departments in multiple store locations to streamline production to sales floor efficiency, improve customer satisfaction and increase sales.
- minimized turnover through implementing personal growth plans for team members and recognizing leadership potential.
- Maximized sales through proper leadership and implementation of effective procedures in production and front of store helping to achieve the overall sales goals of the company during regular operations and special sales events throughout stores.
- Minimized loss and shrinkage through applying proper security procedures, record keeping, reporting and utilizing the policies in place of the organization.
- With accurate reporting, recording and implementation of efficient safety procedures minimized team member and customer injury while improving operations efficiency, cleanliness and organization.
- Ensured proper PPE was always well stocked and utilized and that all equipment was maintained and appropriately handled.
- Streamlined operational processes to enhance efficiency and productivity across multiple departments.
- Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
- Developed training programs for staff, fostering skill development and service excellence.
- Implemented cost-saving initiatives that optimized resource utilization and reduced waste.
- Coordinated logistics for donation processing, improving workflow and turnaround times.
- Led performance evaluations, providing constructive feedback to align team goals with organizational objectives.
- Enhanced customer service protocols, resulting in improved satisfaction ratings from program participants.
- Monitored compliance with safety regulations, ensuring a secure environment for employees and customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at teaching and improving the skills of the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved production efficiency and maximized sales through reading and utilizing sales data and projected sales goals while following the current and projected trends throughout the year.
- Hired, trained and when necessary coached team members and supervisors to redirect focus on team work oriented mentality and implementation of proper guidance.
- Through store leadership improvement learning program consistently learned new ways to improve my own leadership skills and fine tune a productive and efficient workspace.
- Processed, appraised and priced high value items through the companies E-Commerce system.
- Through proper scheduling in advance minimized coverage issues generating a higher satisfaction in team member surveys and improving customer satisfaction through providing an efficient flow of sales floor cleanliness and organization while ensuring consistent product availability.
Sales Associate Management Trainee
Wal~Mart
Jackson, CA
03.2002 - 03.2006
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Trained new associates on customer service standards and operational procedures to promote team cohesion.
- Monitored sales trends to identify opportunities for upselling and cross-selling products effectively.
- Collaborated with management to streamline checkout processes, reducing wait times for customers.
- Implemented merchandising strategies that improved product visibility and customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
Business Administration And Management
Southern New Hampshire University
Hooksett, NHBusiness Administration And Management
Western Nevada College
Carson City, NVPsychology And Sociology
Sacramento City College
Sacramento, CASkills
- Customer service
- Problem-solving skills
- Workflow management
- Opening and closing procedures
- Time management
- Performance improvement
- Employee motivation
- Training and mentoring
- Operations
- Conflict management
- Team building
- Customer service management
- Multitasking and prioritizing
- Cash handling and reconciliation
- Handling complaints
- Team building and motivation
- Scheduling and Time-tracking
- Delegation and supervision
Certification
CPR and First Aid training and certified
Fork-lift trained and Certified
Timeline
Front End Supervisor
Savers
11.2017 - 11.2019
Operations Manager
Goodwill Industries Of Sacramento Valley and Northern Nevada
03.2015 - 11.2017
Sales Associate Management Trainee
Wal~Mart
03.2002 - 03.2006
Business Administration And Management
Southern New Hampshire University
Business Administration And Management
Western Nevada College
Psychology And Sociology
Sacramento City College