Bobbi Jo Gilkey
Elizabethtown,KY
Summary
Top-notch CEO with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
6
6
years of professional experience
Work History
CEO
Castle Vibes Luxury Travel
2021.08 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Senior Travel Specialist
Mouse Class Travel
2019.01 - 2021.08
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Bachelor of Science - Business Management With Business Administration
Western Kentucky University
Bowling Green, KY05.2009
Skills
- Upselling abilities
- Executive Travel
- Travel research
- Special needs travelers
- Travel Arrangements
- Company guidelines and procedures
- Strategic Planning
- Performance Management
- Business Administration
- Operations Management
Timeline
CEO
Castle Vibes Luxury Travel
2021.08 - Current
Senior Travel Specialist
Mouse Class Travel
2019.01 - 2021.08
Bachelor of Science - Business Management With Business Administration
Western Kentucky University
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