Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

BobbiSue Johnson

Wilmington,NC

Summary

Dynamic professional with a strong background in customer service and operational management. Successfully trained and mentored teams, enhancing customer satisfaction and ensuring efficient operations through effective inventory management.

Overview

15
15
years of professional experience

Work History

DAIII

Novant Health, Inc
Wilmington, North Carolina
08.2025 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cook

New Hanover County Schools
Wilmington, North Carolina
08.2023 - 08.2025
  • Prepared and cooked nutritious meals for students following safety guidelines.
  • Managed kitchen inventory and ordered supplies as needed for meal preparation.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Implemented waste reduction practices in food preparation and service processes.
  • Monitored food temperatures to ensure compliance with health regulations consistently.
  • Used standardized recipes and other instructions to prepare food.

DEPT MANAGER

MCDONALDS
Wilmington, North Carolina
07.2017 - 08.2024
  • Running shifts independently
  • Monetary responsibility, including deposits and individual registers
  • Servsafe certified 2027
  • Supervised daily operations to ensure efficient service and food quality.
  • Trained and mentored staff on customer service and operational procedures.
  • Coordinated team schedules to optimize labor efficiency during peak hours.

CERTIFIED FITTER

JCPENNEY
06.2016 - 07.2017
  • Resolved customer inquiries and provided tailored support, enhancing overall customer satisfaction.
  • Managed inventory levels to maintain optimal stock availability, ensuring seamless operations.
  • Processed internet sales transactions efficiently, contributing to a positive online shopping experience.

CERTIFIED FITTER

DILLARDS
03.2011 - 09.2015
  • Achieved top 20 sales ranking among regional representatives
  • Assisted customers at point of sale to enhance shopping experience
  • Managed inventory levels to maintain optimal product availability
  • Facilitated online sales transactions through website

Education

AAS - Accounting

CAPE FEAR COMMUNITY COLLEGE
Wilmington, NC
01-2010

Skills

  • Sales strategies
  • Customer engagement
  • Client relations
  • Stock control
  • Operational support
  • Microsoft Office
  • Team collaboration
  • Verbal communication

Skills

Department Manager, 06/01/18 - 8/24, Shift Manager, 07/01/17 - 06/01/18, Top 20 seller in the South East Region, 2014-2015, Upselling and ensuring customer satisfaction, Pleasant to speak with, Computer competent (Microsoft Office)

Timeline

DAIII

Novant Health, Inc
08.2025 - Current

Cook

New Hanover County Schools
08.2023 - 08.2025

DEPT MANAGER

MCDONALDS
07.2017 - 08.2024

CERTIFIED FITTER

JCPENNEY
06.2016 - 07.2017

CERTIFIED FITTER

DILLARDS
03.2011 - 09.2015

AAS - Accounting

CAPE FEAR COMMUNITY COLLEGE
BobbiSue Johnson