Bobby Brock
Lexington,KY
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager
First Cash Pawn
09.2011 - 09.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed effective business plans to align strategic decisions with long-term objectives.
Sales Manager
Dan's Discount Jewelry And Pawn
01.2009 - 09.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
Education
No Degree - Criminal Justice
09.2010
High School Diploma -
05.2008
- Awarded Most Likely to Succeed
- Honor Roll 2004-2008
- Dean's List 2004-2008
- Ranked in Top 2% of class
- Extracurricular Activities: Greco Roman Single A Wrestling
- Elected Captain of Wrestling Team
Skills
- Process Redesign
- Cost Management
- Blackbaud the Raiser's Edge
- Program Development
- Adobe Systems Adobe Acrobat
- Financial Management
- Labor Cost Controls
- Order Supplies
- Economic Analysis
- Microsoft Internet Explorer
- Market Analysis
- Microsoft Excel
- Employment Law
- Risk Management
- Verbal and Written Communication
- Staff Training
- Sales Activities
- Microsoft Outlook
- Microsoft Office
- Profit and Loss Accountability
- Manage Budgets
- Customer Service
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
General Manager - First Cash Pawn
09.2011 - 09.2018
Sales Manager - Dan's Discount Jewelry And Pawn
01.2009 - 09.2011
South East Kentucky Communications And Tech Colleg - No Degree, Criminal Justice
Letcher County Central High School - High School Diploma,
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