Bobby Carter
Elkin
Summary
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Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
2026
2026
years of professional experience
Work History
General Manager
Hampton Inn By Hilton
02.2017 - 09.2025
- Oversaw forty employees and daily hotel operations to ensure exceptional guest experiences and maintain high service standards.
- Coordinated with vendors to negotiate contracts, ensuring cost-effective procurement of supplies and services for the hotel.
- Supported team members by learning operational procedures and best practices.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Handled payroll processing accurately, ensuring timely payments to all employees.
Operations Manager
Belk
06.2005 - 02.2017
- Managed over forty employees including open and close business and daily store operations,
- Cross-trained existing employees to maximize team agility and performance.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Worked with store managers to implement new displays, promotions, visual merchandising and store layout change.
- Trained and mentored team members on best practices for loss prevention, promoting a culture of accountability.
Executive Assistant Manager
Eckerd Pharmacy
09.1999 - 06.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted performance evaluations, setting objectives aligned with organizational goals for team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Kmart
1985 - 07.1999
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Education
High School Diploma -
East Wilkes High School
Ronda, NCSkills
- Operations management
- Problem resolution
- Efficient multi-tasker
- Administrative skills
- ONQ PEP Salesforce
- Leadership and team building
- Microsoft Spreadsheet
- Performance evaluations
- POS System
- Isolved payroll system
- Telxon Scanner
Accomplishments
Three time Connie award winner 2017, 2018, 2019, finishing in the top 1% in my tenure,.
Conrad award of excellence 2021, 2022, Sales Leader Hampton By Hilton 2022, Conrad achievement award 2023, finishing in the top 5% in my tenure.
Timeline
General Manager
Hampton Inn By Hilton
02.2017 - 09.2025
Operations Manager
Belk
06.2005 - 02.2017
Executive Assistant Manager
Eckerd Pharmacy
09.1999 - 06.2005
Assistant Store Manager
Kmart
1985 - 07.1999
High School Diploma -
East Wilkes High School