Bobby Goodman
Portage,IN
Summary
Proven leader with a track record of enhancing customer satisfaction and sales growth at Rise Cannabis. Expert in team leadership and money handling, achieving a high accuracy rate in financial transactions. Initiated key programs at Walmart, driving efficiency and sustainability. Skilled in employing sales strategies and staff supervision to exceed goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
7 Eleven Store/Gas
03.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Budtender/Curbside
Urb Cannabis
04.2024 - 12.2024
Budtender
Rise Cannabis
02.2021 - 11.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with Number% accuracy rate.
Assistant Manager
Dominos Pizza Inc.
05.2016 - 07.2020
Inventory Managementent Specialist
Walmart
03.2011 - 10.2015
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Initiated sustainability program, reducing company's environmental impact.
Education
Accounting And Finance
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Goal setting
- Employee scheduling
- Sales strategies
- Sales growth
Timeline
Budtender/Curbside
Urb Cannabis
04.2024 - 12.2024
Assistant Manager
7 Eleven Store/Gas
03.2024 - Current
Budtender
Rise Cannabis
02.2021 - 11.2023
Assistant Manager
Dominos Pizza Inc.
05.2016 - 07.2020
Inventory Managementent Specialist
Walmart
03.2011 - 10.2015
Accounting And Finance
Ivy Tech Community College of Indiana
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