Robert Leever
Overland Park
Summary
Dynamic Department Manager with a proven track record at Menards, excelling in personnel training and development. Skilled in visual merchandising and problem-solving, I successfully enhanced customer engagement and boosted team morale, achieving significant revenue growth while fostering a collaborative work environment. Committed to driving operational excellence and employee success.
Overview
17
17
years of professional experience
Work History
Department Manager
Menards
05.2019 - 03.2025
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Department Manager
Lukas Liquor
05.2008 - 02.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a presentable department
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Electronic Computer Technology
DeVry University
Kansas City, MO09-2010
Skills
- Personnel training and development
- Visual merchandising
- Decision-making
- Adaptability and flexibility
- Employee scheduling
- Staff management
- Problem-solving
- Team building
- Flexible schedule
- Customer engagement
Timeline
Department Manager
Menards
05.2019 - 03.2025
Department Manager
Lukas Liquor
05.2008 - 02.2019
Associate of Science - Electronic Computer Technology
DeVry University
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