Bobby Lewis
Harrogate,TN
Summary
Service Technician/Supervisor with a background in telecommunications, demonstrated at Bellsouth/ATT through installations, repairs, and team leadership. Excelled in hardware troubleshooting and safety protocol implementation, enhancing operational efficiency and reducing complaints by over 30%. Skilled in managing both union and non-union workers, showcasing exceptional organizational and communication abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Brightspeed
09.2017 - Current
Installation and Repair of copper and fiber to residential and business customers. (ftth)
Superintendent
Carmeuse Lime & Stone
03.2013 - 09.2017
supervise daily operations of union and non union workers. oversee mining, crushing/sizing, kiln, truck/rail loadout.
payroll, training, acccident prevention, safety meetings.
Service Technician/Supervisor
Bellsouth/ATT
07.2000 - 03.2013
Install and repair copper/fiber (fttc), ADSL, certified in splicing, pole climbing, installation 1 and 2
cable repair 1 and 2
supervise 13 techs oversee quality and complaints
payroll
training
safety meetings
Education
Associate of Applied Science - Mining Engineering Tech
South East Community College
Middlesboro, KY05-2000
Skills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
Certification
installation 1 and 2
cable repair 1 and 2
copper/fiber splicing
sap
payroll (kronos)
safety trainer
Quality analysis
Safety compliance
root cause analysis
6s Audits
KT Training (problem solving)
Situational Leadership 1 and 2
SPC ( statistical process control)
Timeline
Customer Service Technician
Brightspeed
09.2017 - Current
Superintendent
Carmeuse Lime & Stone
03.2013 - 09.2017
Service Technician/Supervisor
Bellsouth/ATT
07.2000 - 03.2013
installation 1 and 2
cable repair 1 and 2
copper/fiber splicing
sap
payroll (kronos)
safety trainer
Quality analysis
Safety compliance
root cause analysis
6s Audits
KT Training (problem solving)
Situational Leadership 1 and 2
SPC ( statistical process control)
Associate of Applied Science - Mining Engineering Tech
South East Community College
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