Bobby Lohn
Mentor,OH
Summary
Dynamic General Manager with a proven track record in implementing strategic initiatives that enhance profitability and boost sales. Demonstrated excellence in operations and customer care, driving team performance in competitive environments.
Overview
13
13
years of professional experience
Work History
General Manager
Ken Ganley Nissan
Mayfield Heights, OH
03.2024 - Current
- Created a positive work environment that encourages collaboration among all departments within the dealership.
- Evaluated current policies and procedures for efficiency; recommended changes when appropriate.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Achieved a $635 improvement in Finance PRU from the previous year's performance.
- Achieved a 40-basis-point improvement in CSI for Sales and Service over last year's results.
Executive Manager/Store Leader
Ron Marhofer Nissan
Cuyahoga Falls, OH
07.2020 - 03.2024
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Achieved top district ranking for new car sales after previously being ranked #8.
- Reviewed operational reports and identified opportunities for cost reductions and process improvement initiatives.
- Earned the prestigious Nissan Award of Excellence in 2021.
- Increased PRU for finance department from $1097 to $1825.
- Earned #1 position in new car sales volume across Ohio in 2022.
General Manager
Adventure Subaru/Adventure CJDR
Mentor, OH
01.2017 - 07.2021
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
Used Car Manager
Toyota Of Bedford
Bedford Heights, OH
01.2012 - 01.2017
- Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
- Manage customer complaint escalations and fostered resolution.
- Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
- Finished in the top 20 for used car sales in the Penske organization
Education
General Manager School -
NADA Academy
McLean, VA10.2017
Some College (No Degree) - Business Management
Lakeland Community College
Mentor, OHSkills
- Cross-functional team management
- Performance improvements
- Sales team development
- Policy/program development
Timeline
General Manager
Ken Ganley Nissan
03.2024 - Current
Executive Manager/Store Leader
Ron Marhofer Nissan
07.2020 - 03.2024
General Manager
Adventure Subaru/Adventure CJDR
01.2017 - 07.2021
Used Car Manager
Toyota Of Bedford
01.2012 - 01.2017
General Manager School -
NADA Academy
Some College (No Degree) - Business Management
Lakeland Community College
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