Summary
Overview
Work History
Education
Skills
Athletics Engagement
Timeline
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Robert McKeon

Ballston Spa,NY

Summary

College of Business graduate and former student athlete with 4 years of diverse experience in sales, customer service, and marketing within the sports industry. Proficient in CRM, Microsoft Office Suite, and fluent in Spanish, demonstrating a strong ability to leverage data analysis for strategic decision-making. Passionate about driving innovation and growth in the sports sector through technology and exceptional customer engagement.

Overview

5
5
years of professional experience

Work History

IRA Operations Coordinator

Trustco Bank
10.2024 - Current
  • Supervised and ensured effective maintenance and discourse of over $170 million in IRA fund assets across all branches in NY, MA, and Florida
  • Reviewed and verified branch and operations forms for accuracy and regulatory compliance, including monitoring account over-contributions, early distributions, and required minimum distributions (RMDs).
  • Advised and trained branch managers in IRA discourse, sales, and transaction processing, including weekly training sessions VIA zoom
  • Maintained accurate records and ensured timely submission of government-mandated reports.
  • Processed correspondence and payments related to IRS and Tax and Finance agencies, including check requests.
  • Managed high volumes of calls and information from both branches and customers, prioritizing tasks to ensure prompt and effective responses.
  • Entered and updated data in the Bank’s internal systems with precision and attention to detail.
  • Maintain healthy relationships with existing and prospective customers/account holders

Line Cook

550 Waterfront Bar & Grill
06.2022 - 01.2024
  • Supported management in menu and merchandising design, contributing to revenue growth
  • Orchestrated efficient food preparation, ensuring adherence to strict sanitation standards and quality control measures in a high-pressure kitchen environment.
  • Ensured food station cleanliness and safety in a high-pressure environment, enhancing operational efficiency

Ticket Sales & Marketing Intern

Springfield Thunderbirds
09.2022 - 01.2023
  • Organized customer data for sales team using Microsoft Office, increasing data accessibility and accuracy
  • Boosted season ticket sales through engaging customer interactions, leveraging data analysis to identify high-potential leads and drive conversions

Sales Associate

The Stadium
12.2020 - 07.2022
  • Assisted with sales and customer service, boosting customer satisfaction and retention.
  • Evolved local advertising and customer relations, increasing community engagement.
  • Applied sports knowledge to improve sales volume, achieving measurable growth.
  • Meticulously managed inventory and product displays, ensuring optimal store presentation and facilitating efficient sales processes for improved customer flow

Sales Associate

Planet Fitness
12.2021 - 01.2022
  • Provided and streamlined customer assistance
  • Created memberships and supplied customer information
  • Monitored customer satisfaction and safety within facility
  • Oversaw cleanliness of the facility.

Education

Bachelor of Science - Business Administration

Western New England University – College of Business
Springfield, MA

Skills

  • Computer: Microsoft Word, Excel, PowerPoint, Outlook, SCORE Customer Relationship Management software
  • Language: NYS HS Seal of Biliteracy in Spanish
  • Social Media: Instagram, Twitter, Snapchat, Tiktok, Youtube

Athletics Engagement

Western New England University Men’s Basketball


Student-Athlete (NCAA Division III), 2020 – 2021


Team Manager, 2021 – 2022

  • Coordinated practice logistics, managed equipment, and assisted coaching staff with game-day operations.
  • Supported player development and team efficiency by ensuring smooth daily operations.
  • Developed organizational and leadership skills through direct involvement in program support.

Timeline

IRA Operations Coordinator

Trustco Bank
10.2024 - Current

Ticket Sales & Marketing Intern

Springfield Thunderbirds
09.2022 - 01.2023

Line Cook

550 Waterfront Bar & Grill
06.2022 - 01.2024

Sales Associate

Planet Fitness
12.2021 - 01.2022

Sales Associate

The Stadium
12.2020 - 07.2022

Bachelor of Science - Business Administration

Western New England University – College of Business

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