Bobby Pepin

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed and implemented comprehensive salesperson training program.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Upheld company policies and implemented standards fairly.
• Led sales team to exceed monthly targets through strategic forecasting and resource allocation.
• Analyzed market trends to adjust pricing strategies and optimize inventory management.
• Mentored junior sales managers, promoting professional development and enhancing team cohesion.
• Collaborated with marketing teams to create targeted campaigns that increased brand visibility.
• Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.

Led an underperforming Sales and Service team to double the retail sales within a year.

Recruited, Hired and Trained a highly motivated sales team by implementing successful processes.

• Streamlined workflow procedures, enhancing overall efficiency in service operations.
• Developed a loyal client base that consistently referred new customers, contributing to the growth of my Rover business.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Implemented systems and procedures to increase sales.
• Analyzed market trends to identify new sales opportunities and enhance competitive positioning.
• Led training programs for sales teams, improving product knowledge and customer engagement techniques.

• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
• Assisted customers in selecting vehicles based on needs and preferences, enhancing sales opportunities.

Team lead for non-combative evacuees.

Section leader for nuclear artillery.

Heavy equipment and transportation specialist

• Oversaw maintenance of equipment and supplies, ensuring readiness for deployment at all times.