Bobby Phillips
Orange Park,FL
Summary
Proven Parts Specialist with a track record of enhancing customer loyalty and retention at TNT Parts through expert product recommendations and exceptional customer service. Skilled in order processing and problem-solving, achieving significant improvements in customer satisfaction. Demonstrates a strong ability to maintain regulatory compliance and manage money, ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
TNT Parts
Jacksonville, FL
07.2021 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Parts Specialist
Trailer Leasing Company {tlc
Jacksonville, Fl
03.2018 - 07.2021
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Education
General Studies -
Orange Park High School
Orange Park, FL06.1994
Skills
- Customer Service
- Display Setup
- Regulatory Compliance
- Loss Prevention
- Order Processing
- Money Handling
- Stocking and Receiving
- Problem-Solving
- Product Recommendations
Timeline
Sales Associate Specialist
TNT Parts
07.2021 - Current
Parts Specialist
Trailer Leasing Company {tlc
03.2018 - 07.2021
General Studies -
Orange Park High School