Maria Klaiber
San Francisco,CA
Summary
Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Animare Medai Group
Bloomfield New Jersey, New Jersey
04.2017 - Current
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Provided customer assistance for product selection, purchase decisions, and payment processing.
- Managed the generation of sales reports to monitor performance on a daily, weekly, and monthly basis.
- Developed relationships with existing customers through follow-up calls or emails.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Described merchandise and explained use, operation and care.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Demonstrated exceptional interpersonal and communication skills, improving team collaboration and customer relationships.
Production Assistant
BTV Productions
San Francisco, CA
04.2017 - Current
- Maintained communication between production staff and crew members.
- Managed inventory of props, costumes, and other materials.
- Ensured compliance with production safety regulations.
- Assisted in assembling stage sets and props onsite.
- Remained alert, active and ready to respond to requests using variety of available resources.
- Managed crowd control by implementing signage, redirecting pedestrians, and securing filming areas.
- Provided technical support during live broadcasts or recordings.
Event Specialist
Open World LLC
Warminster, PA
03.2022 - 09.2023
- Set up exhibition and event spaces to install pieces for display.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Worked with professional and trade associations to create memorable and successful events.
- Attended and participated in industry events.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Implemented promotional strategies to maximize conference and convention attendees.
- Responded promptly to inquiries from guests regarding event details.
Housekeeping Room Attendant
Fort SutterHotel Sacramento Tapestry Collection ByHilton
Sacramento , Ca.
07.2022 - 10.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Housekeeper
Kimpton Sawyer Hotel
Sacramento Ca.
09.2021 - 05.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Partnered with team members to achieve efficient task execution.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues
Education
Associate of Arts - Early Childhood Education
City College of San Francisco
San Francisco, CA06-1989
Skills
- Order Processing
- Customer Service
- Money Handling
- Phone Etiquette
- Customer Engagement
- Customer Needs Assessment
- Problem-Solving
- Product Merchandising
- Positive and professional
- Customer service
Certification
LinkedIn Learning Leading Virtual Meetings
LinkedIn Learning Using AI as your SEO
MindEdge Learning Digital Marketing Fundamentals
CPR/AED: Adult, Child, Infant plus Standard First Aid (BLS)
Languages
Spanish
Professional
Education and Training
other
Timeline
Housekeeping Room Attendant
Fort SutterHotel Sacramento Tapestry Collection ByHilton
07.2022 - 10.2022
Event Specialist
Open World LLC
03.2022 - 09.2023
Housekeeper
Kimpton Sawyer Hotel
09.2021 - 05.2022
Sales Associate Specialist
Animare Medai Group
04.2017 - Current
Production Assistant
BTV Productions
04.2017 - Current
Associate of Arts - Early Childhood Education
City College of San Francisco