Bobby Jo Rodriguez
Kingman,AZ
Summary
Proficient Phlebotomy Supervisor well-versed in coordinating team operations according to set policies. Quality-driven leader bringing 11 years of related experience. Proactive and hands-on team player with a remarkable work ethic and advanced problem-solving skills. Looking for a permanent role with room for career growth and advancement. Adept at training and coaching phlebotomy team members to improve overall standards of care. Skilled in providing complete oversight of all department activities. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Phlebotomy Supervisor
LabCorp
Kingman, AZ
04.2021 - Current
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Oversaw daily operations of the laboratory, including staffing schedules and patient flow.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Monitored laboratory productivity standards, providing feedback when necessary to ensure optimal performance levels are achieved.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Analyzed operational data to identify areas of improvement within the department.
- Facilitated effective communication between team members, other departments and outside facilities.
- Evaluated employee skill and quality of care against performance benchmarks.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Phlebotomy Supervisor
Sonora Quest Laboratories
Bullhead City, AZ
09.2007 - 04.2021
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Oversaw daily operations of the laboratory, including staffing schedules and patient flow.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Managed inventory control systems, ordering supplies as needed while monitoring budgets.
- Monitored laboratory productivity standards, providing feedback when necessary to ensure optimal performance levels are achieved.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Analyzed operational data to identify areas of improvement within the department.
- Collaborated with physicians, nurses and other healthcare professionals to develop plans for improved patient care.
- Implemented new technologies into the laboratory processes as needed.
- Provided support during emergency situations involving blood draws or specimen collections.
- Trained and supervised phlebotomists and lab assistants.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Evaluated employee skill and quality of care against performance benchmarks.
- Processed client payments and collected appropriate billing information.
Education
Associate of Science -
Mohave Community College
Kingman, AZSkills
- Staff Development
- Employee Performance Reviews
- Staff Training
- Procedural Improvements
- Employee Motivation
- Performance Improvements
Timeline
Phlebotomy Supervisor
LabCorp
04.2021 - Current
Phlebotomy Supervisor
Sonora Quest Laboratories
09.2007 - 04.2021
Associate of Science -
Mohave Community College