ROBERT OCASIO
Summary
Proven leader skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 12 years of experience to new professional challenges with growth-oriented organization.
Overview
11
11
years of professional experience
Work History
Program Director
YMCA Of Greater Seattle
11.2022 - Current
- Provide leadership and oversee day to day operations of Arlington Apartments housing program
- Supervise team of 10 case managers, peers support specialists, and interns
- Developed program to ensure it was in compliance with applicable contracts
- Represent YMCA of Greater Seattle at community events, forums, and meetings in Tacoma/Pierce County
- Work collaboratively with community partners to ensure positive outcomes in accordance with contracts
- Conduct recruiting, orientation, and onboarding to new employees and interns
- Lead quality assurance and compliance projects to improve outcomes
Program Supervisor II
King County DCHS
11.2021 - 07.2022
- Provide on site leadership and supervision to 15 behavioral health specialists
- Plan, organize, schedule, and coordinate work activities of assigned employees
- Provide on-site presence for training, clinical supervision, and technical support for staff
- Conduct screenings, intakes, support, and discharge planning for clients
- Collaborate with on-site medical team, security team, and management team to ensure quality of care was high for clients.
- Coordinate with existing behavioral health providers to support service planning
Social Service Specialist
King County DCHS
12.2020 - 11.2021
- Conduct intake assessment of referred clients who have been exposed or have a positive test for COVID-19 at isolation and quarantine sites.
- Conduct wellness checks with clients to ensure medical and mental health needs are met
- Conduct extensive screening of referrals in collaboration with medical triage team
- Provide de-escalation for any clients having behavioral health issues due to being in quarantine
Program Development Specialist
City Of Tacoma
06.2018 - 07.2019
- Work collaboratively with the Tacoma Police Department, other city departments, and community stakeholders to address homelessness issues within the city of Tacoma.
- Respond to resident concerns, complaints, and issues regarding homelessness
- Manage the homeless response map and database, identify issues and areas of improvements to ensure the software was easily used by residents
- Regularly review and revise policies and procedures to ensure the program aligns with cities goal of reducing and eliminating homelessness
- Attend city council, neighborhood and stakeholder meetings and present on the status of the plan to reduce and eliminate homelessness
Care Coordinator
Health Homes Program, Pierce County Human Services
05.2016 - 06.2018
- Responsible for assessment, coordination of services and advocacy of older and disabled adult clients
- Conduct outreach and assess for program suitability
- Provide comprehensive assessment to determine individualized client needs
- Develop, implement, and monitor service plans for clients
- Provide care planning and make appropriate referrals
Social Service Assistant
HUD/VASH Program, Department of Veterans Affairs
06.2015 - 04.2016
- Provide case management, referrals, and transportation to 10 Veterans assigned to the HUD/VASH Program
- Conduct outreach in the community to identify veterans experiencing homelessness
- Assist veterans with finding and obtaining housing
- Identify barriers to housing and advocate on behalf of veterans
Lead Case Manager
The REACH Center
08.2014 - 04.2015
- Complete monthly, quarterly, and annual reports using Pierce County and City of Tacoma databases to include E-Cimpact and HMIS
- Provide case management to 25 clients
- Assist clients with obtaining self-sufficiency and/or family reconciliation
- Facilitate and coordinate supportive activities with other program staff
- Establish and maintain collaborative working relationships with community resources
- Develop promotional strategies to inform the community of the program
- Participate in recruiting, updating job descriptions, interviewing, and onboarding new hires
Lead Housing Specialist
Housing 4 Success Program, Shared Housing Services
08.2013 - 08.2014
- Promote program through presentations and community involvement
- Recruit and train community members to be host home providers
- Interview youth and/or families for program eligibility
- Conduct home visits to ensure youth are in a safe and stable environment
- Provide referrals to social service agencies and resources
- Perform recruitment, interviews, and onboarding of new hires
Education
Bachelor of Arts - Social Work
University of Washington
Tacoma, WA06.2011
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Maxwell AFB, AL09.2009
Associate of Arts - Transfer Degree
Pierce College
Puyallup, WA06.2009
Skills
- Organizational Leadership
- Customer service
- Strategic planning
- Procedure writing
Community Involvement
Board Member - East Side Neighborhood Advisory Council of Tacoma
2023-Present
Timeline
Program Director
YMCA Of Greater Seattle
11.2022 - Current
Program Supervisor II
King County DCHS
11.2021 - 07.2022
Social Service Specialist
King County DCHS
12.2020 - 11.2021
Program Development Specialist
City Of Tacoma
06.2018 - 07.2019
Care Coordinator
Health Homes Program, Pierce County Human Services
05.2016 - 06.2018
Social Service Assistant
HUD/VASH Program, Department of Veterans Affairs
06.2015 - 04.2016
Lead Case Manager
The REACH Center
08.2014 - 04.2015
Lead Housing Specialist
Housing 4 Success Program, Shared Housing Services
08.2013 - 08.2014
Bachelor of Arts - Social Work
University of Washington
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Associate of Arts - Transfer Degree
Pierce College