Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
Generic
ROBERT OCASIO

ROBERT OCASIO

Summary

Proven leader skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 12 years of experience to new professional challenges with growth-oriented organization.

Overview

11
11
years of professional experience

Work History

Program Director

YMCA Of Greater Seattle
11.2022 - Current
  • Provide leadership and oversee day to day operations of Arlington Apartments housing program
  • Supervise team of 10 case managers, peers support specialists, and interns
  • Developed program to ensure it was in compliance with applicable contracts
  • Represent YMCA of Greater Seattle at community events, forums, and meetings in Tacoma/Pierce County
  • Work collaboratively with community partners to ensure positive outcomes in accordance with contracts
  • Conduct recruiting, orientation, and onboarding to new employees and interns
  • Lead quality assurance and compliance projects to improve outcomes

Program Supervisor II

King County DCHS
11.2021 - 07.2022
  • Provide on site leadership and supervision to 15 behavioral health specialists
  • Plan, organize, schedule, and coordinate work activities of assigned employees
  • Provide on-site presence for training, clinical supervision, and technical support for staff
  • Conduct screenings, intakes, support, and discharge planning for clients
  • Collaborate with on-site medical team, security team, and management team to ensure quality of care was high for clients.
  • Coordinate with existing behavioral health providers to support service planning

Social Service Specialist

King County DCHS
12.2020 - 11.2021
  • Conduct intake assessment of referred clients who have been exposed or have a positive test for COVID-19 at isolation and quarantine sites.
  • Conduct wellness checks with clients to ensure medical and mental health needs are met
  • Conduct extensive screening of referrals in collaboration with medical triage team
  • Provide de-escalation for any clients having behavioral health issues due to being in quarantine

Program Development Specialist

City Of Tacoma
06.2018 - 07.2019
  • Work collaboratively with the Tacoma Police Department, other city departments, and community stakeholders to address homelessness issues within the city of Tacoma.
  • Respond to resident concerns, complaints, and issues regarding homelessness
  • Manage the homeless response map and database, identify issues and areas of improvements to ensure the software was easily used by residents
  • Regularly review and revise policies and procedures to ensure the program aligns with cities goal of reducing and eliminating homelessness
  • Attend city council, neighborhood and stakeholder meetings and present on the status of the plan to reduce and eliminate homelessness

Care Coordinator

Health Homes Program, Pierce County Human Services
05.2016 - 06.2018
  • Responsible for assessment, coordination of services and advocacy of older and disabled adult clients
  • Conduct outreach and assess for program suitability
  • Provide comprehensive assessment to determine individualized client needs
  • Develop, implement, and monitor service plans for clients
  • Provide care planning and make appropriate referrals


Social Service Assistant

HUD/VASH Program, Department of Veterans Affairs
06.2015 - 04.2016
  • Provide case management, referrals, and transportation to 10 Veterans assigned to the HUD/VASH Program
  • Conduct outreach in the community to identify veterans experiencing homelessness
  • Assist veterans with finding and obtaining housing
  • Identify barriers to housing and advocate on behalf of veterans

Lead Case Manager

The REACH Center
08.2014 - 04.2015
  • Complete monthly, quarterly, and annual reports using Pierce County and City of Tacoma databases to include E-Cimpact and HMIS
  • Provide case management to 25 clients
  • Assist clients with obtaining self-sufficiency and/or family reconciliation
  • Facilitate and coordinate supportive activities with other program staff
  • Establish and maintain collaborative working relationships with community resources
  • Develop promotional strategies to inform the community of the program
  • Participate in recruiting, updating job descriptions, interviewing, and onboarding new hires

Lead Housing Specialist

Housing 4 Success Program, Shared Housing Services
08.2013 - 08.2014
  • Promote program through presentations and community involvement
  • Recruit and train community members to be host home providers
  • Interview youth and/or families for program eligibility
  • Conduct home visits to ensure youth are in a safe and stable environment
  • Provide referrals to social service agencies and resources
  • Perform recruitment, interviews, and onboarding of new hires

Education

Bachelor of Arts - Social Work

University of Washington
Tacoma, WA
06.2011

Associate of Applied Science - Criminal Justice

Community College of The Air Force
Maxwell AFB, AL
09.2009

Associate of Arts - Transfer Degree

Pierce College
Puyallup, WA
06.2009

Skills

  • Organizational Leadership
  • Customer service
  • Strategic planning
  • Procedure writing

Community Involvement

Board Member - East Side Neighborhood Advisory Council of Tacoma

2023-Present

Timeline

Program Director

YMCA Of Greater Seattle
11.2022 - Current

Program Supervisor II

King County DCHS
11.2021 - 07.2022

Social Service Specialist

King County DCHS
12.2020 - 11.2021

Program Development Specialist

City Of Tacoma
06.2018 - 07.2019

Care Coordinator

Health Homes Program, Pierce County Human Services
05.2016 - 06.2018

Social Service Assistant

HUD/VASH Program, Department of Veterans Affairs
06.2015 - 04.2016

Lead Case Manager

The REACH Center
08.2014 - 04.2015

Lead Housing Specialist

Housing 4 Success Program, Shared Housing Services
08.2013 - 08.2014

Bachelor of Arts - Social Work

University of Washington

Associate of Applied Science - Criminal Justice

Community College of The Air Force

Associate of Arts - Transfer Degree

Pierce College
ROBERT OCASIO