Bobette Clark
Hickory,NC
Summary
Results-driven healthcare billing professional with a proven track record in patient account management, insurance verification, and claims resolution within high-volume environments. Expertise in reconciling accounts, resolving insurance discrepancies, and streamlining billing processes to enhance revenue cycle performance and minimize service delivery delays. Proficient in educating patients on financial responsibilities while ensuring accuracy, efficiency, and strict adherence to HIPAA compliance standards. Committed to fostering positive patient experiences through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Patient Support Advocate
CCS Medical
06.2025 - 02.2026
- Directed high-volume 100+ inbound calls aiding diabetic patients with immediate medical supply necessities
- Assisted patients in navigating healthcare systems and understanding treatment options.
- Authenticated Medicare/Medicaid insurance eligibility, reducing claim denials and preventing treatment interruptions.
- Refined order processing and fulfillment to facilitate reliable and swift delivery of vital supplies.
- Facilitated complete HIPAA-compliant documentation across various systems.
Billing Specialist
Annuity Health, LLC
01.2025 - 04.2025
- Managed 100+ patient accounts weekly, verifying insurance and ensuring billing accuracy
- Reduced claim errors and reimbursement delays by proactively identifying discrepancies
- Educated patients on billing statements, insurance coverage, and payment options
- Collaborated with internal teams to resolve account issues and improve revenue cycle efficiency
Customer Support Ambassador
ActivusConnect
07.2024 - 12.2024
- Directed applicants through processes using clear communication, enhancing completion rates
- Engaged customers by offering detailed insights and skillfully resolving inquiries.
- Ensured excellent customer support via proficient communication and resolution strategies.
Education
High School Diploma - General Studies
Hickory High School
Hickory06-1992
Skills
- CRM software proficiency
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Customer service
- Customer satisfaction
- Critical thinking
- Call center experience
- Live chat support
Websites
Strengths
• Communication
• Empathy
• Multitasking
• Attention to Detail
Timeline
Patient Support Advocate
CCS Medical
06.2025 - 02.2026
Billing Specialist
Annuity Health, LLC
01.2025 - 04.2025
Customer Support Ambassador
ActivusConnect
07.2024 - 12.2024
High School Diploma - General Studies
Hickory High School