De'kyra Thomas
Waxahachie,TX
Summary
Dedicated customer service professional with 5 years of experience in diverse industries. Proven expertise in managing customer interactions, resolving queries, and maintaining confidentiality of client information. Seeking to leverage background in customer service and problem-solving skills as a Customer Service Representative.
Overview
7
7
years of professional experience
Work History
Patient Support Advocate
CCS Medical
03.2024 - Current
- Assisting patients with navigating their health care journey, by providing information, and helping them access resources and support
- Advocating for patients: Helping patients communicate with health care providers
- Ensuring that patients have all medical records necessary for requested supplies
- Helping patients understand their insurance coverage and navigate financial specks of health care
Client Service Representative
VCA Park Cities
08.2023 - 12.2023
- Manage client communications, effectively directing them to appropriate areas, confirming client information, and conducting necessary follow-up calls
- Handle financial transactions, clearly explaining fees and processing payments, while also responding to inquiries about products and services
- Oversee medical records management, including maintaining charts and reports, and educating clients on non-medical pet care topics like heartworm prevention, flea & tick control, and general animal husbandry
EBT Clerk/ Clerk
Texas Health and Human Services Commission
07.2022 - 08.2023
- Engages with clients on a regular basis, providing top-notch customer service while maintaining a professional demeanor
- Handles sensitive paperwork and client personal information, upholding strict confidentiality standards at all times
- Issues and replaces service cards to clients, ensuring efficient and accurate assistance
Imaging Specialist/ Scanner
Kofile Technologies
01.2022 - 04.2022
- Ensured accuracy of digital files by meticulously comparing them to physical documents, maintaining the highest level of precision
- Identified and rectified issues such as pixilation and missing pages, significantly improving the quality of digital documentation
- Effectively managed document sequencing, ensuring all digital files accurately mirrored the order of the corresponding physical documents
Fraud Analyst
ACCT/Bank of America
11.2020 - 11.2021
- Conducted thorough investigations into customer account theft, including verification of account information, issuance of new cards, and initiation of dispute processes, demonstrating strong problem-solving and critical thinking skills
- Managed high-volume inbound calls, ensuring effective verbal and written communication, and delivered exceptional customer service
- Safeguarded sensitive personal information while performing data entry tasks, reflecting a high level of trust and responsibility
Front Desk Receptionist
The Chocolate Mint Foundation
05.2018 - 08.2018
- Managed a multi-faceted front desk role, including efficient visitor check-in/out processes, timely phone responses, and active coordination of field trips
- Assisted in event planning and reliably communicated daily updates to teaching staff, improving operational efficiency and information flow
Education
High school diploma -
Uplift Peak Prep
Dallas Tx05.2018
Skills
- Customer Engagement
- Animal Care
- Skilled in Computer Operations
- Administrative Support Experience
- Efficient Data Management
- Software Competency
- Excel Proficiency
- Monitoring Systems
- Client Engagement
- Skilled in Microsoft Word Applications
- Keyboard Proficiency
- Effective Conflict Resolution
- Prioritization and Scheduling
Timeline
Patient Support Advocate
CCS Medical
03.2024 - Current
Client Service Representative
VCA Park Cities
08.2023 - 12.2023
EBT Clerk/ Clerk
Texas Health and Human Services Commission
07.2022 - 08.2023
Imaging Specialist/ Scanner
Kofile Technologies
01.2022 - 04.2022
Fraud Analyst
ACCT/Bank of America
11.2020 - 11.2021
Front Desk Receptionist
The Chocolate Mint Foundation
05.2018 - 08.2018
High school diploma -
Uplift Peak Prep
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