Maisha Jones
Garland
Summary
Visionary professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; has a strong ability to gather and compile best practices throughout the organization. A natural relationship builder who enrolls others to support positive change.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Patient Support Advocate
CCS Medical
11.2023 - Current
- Obtain and process authorizations for reorders
- Resolve patients issues and ensures accurate reorder processing via phone, document processing and medical record validation
- Handles inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information
- Coordinated with physicians, nurses, technicians, and other healthcare providers on behalf of patients
- Provided excellent customer service to patients and their families by answering questions related to reorder of medical supplies
- Processed patient responsibility estimate determined by insurance at pre-registration
3RD PARTY COLLECTION AGENT
MCI VALOR INTELLIGENT PROCESSING
01.2021 - 10.2023
- Responsible for inbound calls through auto dialer systems
- Troubleshoot issues and concerns of client outstanding balances through toggling and navigation dual monitors
- Collect payments electronically
- Collect update and verify demographic information
- Fax and email documents to appropriate authorities
- Assist with training new hires
ATTENDANCE DATA SPECIALIST
APOLLO JUNIOR HIGH
01.2019 - 01.2021
- Conducted meetings with parents and students to resolve issues concerning attendance
- Collect, file, and verify records and school reports for accuracy
- Oversee data entry of documents for efficiency
- Decrease error reporting and discrepancy in attendance records
Education
BA - Education and Psychology
Richland College
Dallas, TXSkills
- Customer service troubleshooting
- Collections and A/P Call Center
- Data entry, 10 key, and verification
- Administrative assistant scheduling
- Error reporting and tracking
- Medical terminology knowledge
- Filing, faxing, and photocopying; clerical duties
- Administering multi-screens
- Microsoft Office
- Strong communication
- Detail-oriented
- HIPAA Compliance
Timeline
Patient Support Advocate
CCS Medical
11.2023 - Current
3RD PARTY COLLECTION AGENT
MCI VALOR INTELLIGENT PROCESSING
01.2021 - 10.2023
ATTENDANCE DATA SPECIALIST
APOLLO JUNIOR HIGH
01.2019 - 01.2021
BA - Education and Psychology
Richland College
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