Boga Alfred
Gaborone ,BW
Summary
Driven professional with a proven track record at Barloworld Motors Botswana (PTY) LTD, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through exceptional communication and organizational skills. Skilled in computer literacy and data entry, ensuring efficient operations and client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
The Nest Guest House
Francistown
03.2021 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Making reservations
- Checking-in and checking-out customers/ guests
- Collecting payments
- proving exceptional customer service to meet the guests needs and wants.
Customer Service Representative
Barloworld Motors Botswana (PTY) LTD
Francistown
05.2014 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Switchboard operation- answering and directing phone calls.
- Monitoring receipts and dispatch
- monitoring logbook
Education
Secretarial Studies - Secretarial Studies And Office Administration
Zwenshambe CJSS
Zwenshambe11.2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Communication skills
- computer literate
- problem solving
Timeline
Receptionist
The Nest Guest House
03.2021 - 11.2024
Customer Service Representative
Barloworld Motors Botswana (PTY) LTD
05.2014 - 11.2021
Secretarial Studies - Secretarial Studies And Office Administration
Zwenshambe CJSS