Bojan Stefanovic
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Manager
Cracker Barrel Old Country Store
Louisville, KY
12.2021 - Current
- Deal with customer complaints and concerns achieving record 100% customer satisfaction
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Worked directly with health inspectors and city officials to ensure that restaurant meets and exceeds local law and codes: achieving an average of 98% for 5 audits
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Dunkin' Donuts
Louisville, KY
07.2018 - 11.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Improved productivity while reducing staffing and operational costs by 30%.
- Onboarded new employees with training and new hire documentation.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Developed new store location from ground up by hiring and training efficient team.
General Manager of Operations
Diligent Delivery Systems
Louisville, KY
07.2016 - 07.2018
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Culinary Director
Chapparel Winds
Surprise, AZ
05.2011 - 07.2016
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
Education
MBA - International Business Management
University of Narva
Estonia01.2006
Skills
- Fluent in 7 languages
- Accounting Techniques
- Staff and Financial Management
- Managing Employee Relations
- Microsoft Outlook and Windows
- Policy Development and Enforcement
- Operational Efficiency
- Mathematical Calculation and Reasoning
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Intuit QuickBooks
Timeline
Manager
Cracker Barrel Old Country Store
12.2021 - Current
General Manager
Dunkin' Donuts
07.2018 - 11.2021
General Manager of Operations
Diligent Delivery Systems
07.2016 - 07.2018
Culinary Director
Chapparel Winds
05.2011 - 07.2016
MBA - International Business Management
University of Narva
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