Bojana Ivanovic
New York,NY
Overview
3
3
years of professional experience
Work History
Assistant Manager
Empire Steak House
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established solid interactions with staff, promoting a harmonious work culture.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista Manager
Peaky Barista
07.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat.
- Achieved 100% accuracy in managing payroll for more than 20 employees bi-weekly.
Bartender & Manager
Il Gusto Restaurant
07.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Payroll, schedule, ordering food for restaurant.
Bartender
Z Prime Steakhouse
05.2022 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
Craft Pizzeria
01.2022 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Education
Physical Therapy
Medical School
Belgrade Serbia05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Time management
- Customer relations
- Staff supervision
- Goal setting
- Staff management
- Team building
- Employee scheduling
- Sales growth
- Financial management
- Verbal and written communication
- Employee supervision
- Marketing tactics
- Budget assistance
Timeline
Assistant Manager
Empire Steak House
03.2024 - Current
Barista Manager
Peaky Barista
07.2022 - Current
Bartender & Manager
Il Gusto Restaurant
07.2022 - 02.2024
Bartender
Z Prime Steakhouse
05.2022 - 07.2022
Manager
Craft Pizzeria
01.2022 - 06.2022
Physical Therapy
Medical School