Bojana Knjeginjic
Henderson,NV
Summary
Dynamic and versatile model cocktail server with a decade of experience in high-energy night life. Excels in providing top-tier customer service and handling large groups, securing repeat clientele through professionalism and adaptability. Skilled in cash handling and alcohol awareness, consistently delivering outstanding service under pressure.
Overview
10
10
years of professional experience
Work History
VIP High Limit Cocktail Server
Red Rock Casino Resort & Spa
11.2024 - Current
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
Model Cocktail Server
Omnia Nightclub
02.2015 - 04.2024
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
Education
Indiana University Northwest
Crown Point, INSkills
- Handling large groups
- High energy level
- Alcohol safety awareness
- Exceptional customer service
- Patron rapport
- Accurate cash handling
- POS system expertise
- Hospitality and accommodation
- Sales prowess
- Teamwork and collaboration
- Problem-solving
- Team player attitude
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
VIP High Limit Cocktail Server
Red Rock Casino Resort & Spa
11.2024 - Current
Model Cocktail Server
Omnia Nightclub
02.2015 - 04.2024
Indiana University Northwest
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