Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Hi, I’m

BOJANA KOPRIVICA

Hallandale,FL
BOJANA KOPRIVICA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
years of professional experience
1
Certification

Work History

Motek Team
Aventura, FL

Manager -
02.2023 - Current

Job overview

  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

South Beach Group Hotels
Miami Beach, FL

Manager -
09.2022 - 01.2023

Job overview

  • Oversaw employee work in front and back of the house to ensure compliance with company policies, regulations and safety guidelines
  • Produce daily detailed sales reports
  • Completed all paperwork with other departments, write schedules and doing all the orders for the restaurant needs
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

JW Marriott Miami Turnberry resort and spa
Aventura, FL

Server-
07.2021 - 09.2022

Job overview

  • Consistently exceed daily,weekly and monthly sales
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Resolved customer concerns with friendly and knowledgeable service.

Fresh Catch Bistro
Fort Myers Beach, FL

Server Shift Leader-
06.2017 - 06.2021

Job overview

  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Trained incoming staff on restaurants practices, culture and procedures to maximize job satisfaction and creativity
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Held performance reviews to identify and correct areas needing improvement.

Limoncello Restorante
Naples, FL

Server Shift Leader -
10.2015 - 05.2017

Job overview

  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Supervised serving staff to drive high level of hospitality and food excellence.

Education

Faculty of Economics
Serbia

Bachelor of Science from Business Management
10.2013

Skills

  • Staff Development
  • Managing Operations and Efficiency
  • Team Leadership
  • Recruitment and Hiring
  • Microsoft Office, Aloha, Paycom, Pulse
  • Customer Relationship Management

Additional Information

  • ADDITIONAL INFORMATION , Transcript and evaluation of subjects and grades from Faculty of Economics are available upon request.

Languages

English
Full Professional
Serbian
Native/ Bilingual
Spanish
Limited

Certification

Forbes Travel Guide 2022 - Hospitality leader

Timeline

Manager -

Motek Team
02.2023 - Current

Manager -

South Beach Group Hotels
09.2022 - 01.2023

Server-

JW Marriott Miami Turnberry resort and spa
07.2021 - 09.2022

Server Shift Leader-

Fresh Catch Bistro
06.2017 - 06.2021

Server Shift Leader -

Limoncello Restorante
10.2015 - 05.2017

Faculty of Economics

Bachelor of Science from Business Management

Similar Profiles

CREATE PROFILE
BOJANA KOPRIVICA