Bojana Pecikoza
Brooklyn,New York
Summary
Dynamic and dedicated server with a proven track record of delivering exceptional customer service in fast-paced restaurant environments. Strong leadership abilities and a passion for fostering team success. Seeking to leverage expertise in hospitality management, staff development, and operations optimization to transition into a managerial role. Committed to continuing professional growth and consistently delivering outstanding results. Experienced in serving VIP guests, including celebrities and corporate executives, by providing tailored service to meet their individual preferences. Demonstrated dedication to providing unparalleled customer service through accommodating special requests and ensuring VIP guests' privacy and comfort.
Overview
8
8
years of professional experience
Work History
RESTAURANT SERVER
Rosemary’s Midtown
New York, NY
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
RESTAURANT SERVER
Boucherie West Village
New York, NY
05.2023 - 11.2024
- Greeting guests with a warm welcome, explaining and answering questions about the menu
- Efficiently managing tables, orders, and service times to ensure timely delivery of food and beverages
- Achieving consistently high ratings or feedback from customers regarding service, attentiveness, and overall dining experience.
LOBBY BAR SERVER
The Bowery Hotel
New York, NY
06.2021 - 10.2023
- Dedicated and customer-focused professional with extensive experience in providing excellent service in high-end hotel lobby bars
- Collaborated closely with kitchen staff to ensure timely delivery of food orders, maintaining a seamless flow of service and enhancing overall guest satisfaction
- Demonstrating the ability to handle challenging situations, such as addressing customer complaints or resolving conflicts.
RESTAURANT SERVER
Gemma restaurant of The Bowery Hotel
New York, NY
05.2021 - 08.2021
- Greeting guests with a warm welcome, explaining and answering questions about the menu
- Efficiently managing tables, orders, and service times to ensure timely delivery of food and beverages
- Achieving consistently high ratings or feedback from customers regarding service, attentiveness, and overall dining experience.
RESTAURANT SERVER
Sinigual
New York, NY
06.2020 - 06.2021
- Greeting guests with a warm welcome, explaining and answering questions about the menu
- Efficiently managing tables, orders, and service times to ensure timely delivery of food and beverages
- Achieving consistently high ratings or feedback from customers regarding service, attentiveness, and overall dining experience.
TRIP HOST, ATTENDANT
Hampton Jitney
Southampton, NY
05.2017 - 09.2019
- Maintained a comfortable and welcoming environment onboard by attending to passenger’s needs, offering refreshments, and ensuring cleanliness and organization throughout the journey
- Achieved a 100% customer satisfaction rating through proactive customer service initiatives and personalized attention
- Letter of recommendation available upon request.
Education
Engineering Management
Technical Faculty “Mihajlo Pupin”
SerbiaHigh School Diploma - Law (Pre-Law)
Economic Trade School “Jovan Trajkovic”
Serbia06.2016
Skills
- Customer Satisfaction
- Organization
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Order accuracy
Languages
Serbian
Native or Bilingual
English
Full Professional
Timeline
RESTAURANT SERVER
Rosemary’s Midtown
05.2024 - Current
RESTAURANT SERVER
Boucherie West Village
05.2023 - 11.2024
LOBBY BAR SERVER
The Bowery Hotel
06.2021 - 10.2023
RESTAURANT SERVER
Gemma restaurant of The Bowery Hotel
05.2021 - 08.2021
RESTAURANT SERVER
Sinigual
06.2020 - 06.2021
TRIP HOST, ATTENDANT
Hampton Jitney
05.2017 - 09.2019
Engineering Management
Technical Faculty “Mihajlo Pupin”
High School Diploma - Law (Pre-Law)
Economic Trade School “Jovan Trajkovic”