BOLUWATIFE ADERINWALE
Orlando,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Greenway Dodge Chrysler Jeep
Orlando, FL
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated details of customer appointments.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Handled and resolved customer complaints
Order Fulfillment Associate
Target
Orlando, FL
10.2021 - 02.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Trained new associates on basic and advanced shipment procedures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
Roadside Assistance Agent
Agero
Blountsville, AL
06.2021 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided aid to stranded motorists and pedestrians
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Associate
Lowes Home Improvement Stores
Auburndale, FL
06.2020 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Responded to customer requests for products, services and company information.
Crew Supervisor
Tropical Smoothie Cafe
Bartow, FL
06.2018 - 06.2020
- Resolved issues quickly to maintain productivity goals.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained employees in time management and proper ways to complete job duties.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
Education
Bachelor of Science - Accounting
University of Central Florida
Orlando, FL12.2023
Associates in Arts - Liberal Arts And General Studies
Polk State College
Lakeland, FL05.2021
Skills
- Call Documentation
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Order and Refund Processing
- Understanding Customer Needs
- Customer Account Management
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Electronic Information Systems
- Microsoft Exchange
- Customer Service and Assistance
- Telephone Management
Certification
- ACE - Adobe Certified Expert, Photoshop
Languages
Yoruba
Native or Bilingual
Timeline
Customer Service Representative
Greenway Dodge Chrysler Jeep
02.2022 - Current
Order Fulfillment Associate
Target
10.2021 - 02.2022
Roadside Assistance Agent
Agero
06.2021 - 09.2021
Customer Service Associate
Lowes Home Improvement Stores
06.2020 - 06.2021
Crew Supervisor
Tropical Smoothie Cafe
06.2018 - 06.2020
Bachelor of Science - Accounting
University of Central Florida
Associates in Arts - Liberal Arts And General Studies
Polk State College
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