BOMESHWARIE RAJMANGAL

Provide exceptional member service through phone, video, chat, and digital banking channels by building strong relationships and identifying members' financial needs. Assist with opening and maintaining deposit accounts, processing loan applications, resolving account issues, and educating members on digital banking tools and financial products. Recommend appropriate products and services, including checking and savings accounts, certificates, credit cards, consumer loans, and mortgages, to help members achieve their financial goals. Ensure compliance with credit union policies and banking regulations while maintaining accurate records, preventing fraud, and delivering efficient, personalized service. Collaborate with internal teams to resolve complex issues, support member satisfaction, and consistently meet performance goals related to service quality, sales, and digital adoption.

• Assisted customers with product selection and inquiries to enhance satisfaction.
• Developed knowledge of sales strategies and product features for effective communication.
• Supported team in achieving sales targets through proactive engagement with customers thereby surpassing sales targets.
• Maintained accurate records of customer interactions to ensure follow-up opportunities.
• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Maximize revenue by selling products and services to new and existing customers and identifying upselling and cross selling opportunities.
• Be a product expert by mastering order processing systems and explaining all products and services to customers while staying informed about competitors.

• Supervised classroom activities to ensure compliance with educational standards and best practices.
• Mentored new teachers, providing guidance on curriculum development and classroom management techniques.
• Evaluated instructional methods and implemented improvements to enhance student engagement and learning outcomes.
• Collaborated with faculty to design and execute professional development workshops focused on teaching strategies.