Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bomin Seo

Virginia Beach,VA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier Manager

Sam's beauty
Norfolk, VA
10.2023 - Current
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Assisted in the development and implementation of store policies and procedures related to cash management activities.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Cashier Manager

Hair City
Virginia Beach, VA
09.2022 - 06.2023
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Managed and trained cashiers on proper cash handling procedures.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained communication with corporate office regarding store operations issues or concerns.
  • Increased likelihood of repeat business by building friendly relationships with customers.

Lifeguard

Tesla pools
Virginia Beach, VA
06.2021 - 09.2021
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Filled out incident and accident reports and submitted to supervisor.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Checked weather reports to warn public of potential inclement weather and proper safety procedures.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Provided waivers and other safety documents for patrons to sign for legal guidelines.
  • Watched over swimmers to respond quickly to distress situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Adhered strictly to emergency action plans.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Completed day-to-day duties accurately and efficiently.

Teacher's Assistant

Hanmaum Church
Virginia Beach, VA
01.2020 - 02.2021
  • Tutored students in course material to improve comprehension.
  • Observed student performance in order to assess progress towards academic goals.
  • Graded exams, assignments and essays and recorded grades.
  • Enforced rules regarding student conduct while promoting respect for diversity among classmates.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Notified instructors of errors or problems with assignments.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Distributed and collected tests and homework to prepare for grading by head teacher.

Education

Associate of Science - Business Administration

Tidewater Community College
Norfolk, VA
05.2024

Skills

  • Till Counting
  • Store Opening and Closing
  • Time Management
  • Documentation and Reporting
  • Customer Service

Certification

  • Eyelash Extension Certificate
  • Lifeguard&CPR Certification- American Red Cross
  • Scuba Diving Certificate

Languages

English
Professional
Chinese (Mandarin)
Limited
Korean
Native/ Bilingual

Timeline

Cashier Manager

Sam's beauty
10.2023 - Current

Cashier Manager

Hair City
09.2022 - 06.2023

Lifeguard

Tesla pools
06.2021 - 09.2021

Teacher's Assistant

Hanmaum Church
01.2020 - 02.2021

Associate of Science - Business Administration

Tidewater Community College

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Bomin Seo