Bonga David Essono Ndemezoo Edou
Grand Prairie
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kuehne + Nagel
04.2023 - 02.2025
- Implemented company processes to resolve customer service issues effectively.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Followed up with customers to gain feedback regarding company products and services.
- Located products through extensive researching and arranged for drop shipments for items located at different facilities.
- Responded to customer requests for products, services, and company information.
Data Entry Specialist
Ebenezer Entreprise
08.2018 - 08.2021
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Customer Service Representative
Keystone Automotive
01.2014 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Printing Machine Operator
Amazon
08.2010 - 11.2013
- Maintained machines in good working order by cleaning, lubricating and adjusting.
- Set appropriate speeds, flows, colors, temperatures and positions for printing.
- Kept records of materials used and time needed for projects.
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
Education
Associate Degree - Business Administration and Management
Northlake College
Irving, TX05.2019
Skills
- Professional telephone demeanor
- Office administration
- Great Communication
- Administrative support
- Receiving support
- Good listening skills
- Customer Service
- Multitasking and Prioritization
- Creative Problem Solving
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Kuehne + Nagel
04.2023 - 02.2025
Data Entry Specialist
Ebenezer Entreprise
08.2018 - 08.2021
Customer Service Representative
Keystone Automotive
01.2014 - 05.2018
Printing Machine Operator
Amazon
08.2010 - 11.2013
Associate Degree - Business Administration and Management
Northlake College
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