BONGA DAVID ESSONO NDEMEZOO EDOU
Grand Prairie,TX
Summary
Dynamic professional with extensive experience at Kuehne + Nagel, excelling in customer service and employee training. Proven track record in operational troubleshooting and performance evaluation, enhancing team productivity and ensuring quality standards. Bilingual in French, adept at fostering collaboration across departments to optimize customer experiences and drive business success.
Highly skilled Warehouse Manager with a background in overseeing all aspects of warehouse operations, from inventory management to shipping logistics. Possess strong leadership skills, and the ability to optimize operational efficiency. Demonstrated success in implementing process improvements that enhance productivity and reduce costs. Known for fostering teamwork and maintaining high levels of employee morale.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Manager (CSR Depar
Kuehne + Nagel ( CSR department)
Irving, TX
01.2023 - 02.2025
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with other departments within the organization to ensure optimal customer experience.
- Resolved operational, manufacturing and maintenance problems to minimize production delays.
- Monitored, evaluated and reviewed daily employee performance data and production targets for high-volume processing work.
- Make sure that all products go to the right trailer.
- Processing document.
- Make sure that the shift is running correctly, and make sure we meet daily production schedules
CSR Supervisor
PPG Aerospace
Grand Prairie, TX
01.2020 - 01.2023
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Produced thorough, accurate and timely reports of project activities.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Reviewed existing information for accuracy and made necessary corrections.
Customer Service Representative Team Lead
Amazon
Carrollton, TX
03.2018 - 01.2020
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved escalated customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shipping and Receiving Supervisor
Hello Fresh Warehouse
Irving, TX
04.2016 - 02.2018
- Managed inventory levels to optimize shipping and receiving processes.
- Checked loaded materials compared to work orders for correctness.
- Manage daily production activities to ensure efficient workflow and adherence to schedules.
- Supervise and train production staff.
- Received, processed and restocked returns.
Education
Associate of Science - Business Administration And Management
North Lake College
Irving, TX05-2019
High School Diploma -
AWASSI
GABON06-2013
Graduate Certificate - Business Administration And Process Management
Coursera
Graduate Certificate - Accounting And Finance
Coursera
Graduate Certificate - Project Management
Coursera
Graduate Certificate - Data Warehouse Fundamentals
Coursera
Skills
- Customer service
- CSR
- Employee training
- Performance evaluation
- Operational troubleshooting
- Inventory management
- Production scheduling
- Time management
- Team leadership
- Problem solving
- Business intelligence
- French language expert
- Project management
- Customer relationship management
- Communication skills
Languages
3,3
Education and Training
other,other,other,other,other,other
Timeline
Customer Service Representative Manager (CSR Depar
Kuehne + Nagel ( CSR department)
01.2023 - 02.2025
CSR Supervisor
PPG Aerospace
01.2020 - 01.2023
Customer Service Representative Team Lead
Amazon
03.2018 - 01.2020
Shipping and Receiving Supervisor
Hello Fresh Warehouse
04.2016 - 02.2018
Associate of Science - Business Administration And Management
North Lake College
High School Diploma -
AWASSI
Graduate Certificate - Business Administration And Process Management
Coursera
Graduate Certificate - Accounting And Finance
Coursera
Graduate Certificate - Project Management
Coursera
Graduate Certificate - Data Warehouse Fundamentals
Coursera
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