Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bonifacio Bernardo

Hawthorne,CA

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Expo/Manager

Bestia Restaurant
Los Angeles, CA
08.2015 - 05.2024
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Maintained adequate staffing to meet objectives within budget.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Entered time and attendance logs in preparation for payroll.

Food Runner

Connie & Ted's
West Hollywood, CA
01.2013 - 01.2015
  • Assisted servers to optimize guest dining experience.
  • Offered insight into menu items to answer customer questions.
  • Memorized dining room floor plans and understood seat number system.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Observed tables to tend to guest needs and identify customer service opportunities.

Education

High School Diploma -

Venice Senior High School
Los Angeles, CA
06-2007

Skills

  • Workforce Management
  • Performance Management
  • Expense Tracking
  • Business Development
  • Policy Implementation
  • Verbal and written communication
  • Project Management
  • Operations Management

References

References available upon request.

Timeline

Expo/Manager

Bestia Restaurant
08.2015 - 05.2024

Food Runner

Connie & Ted's
01.2013 - 01.2015

High School Diploma -

Venice Senior High School
Bonifacio Bernardo