Bonita Domino
Fox Lake,IL
Summary
The majority of my work life involves working toward better options for customer service. Always trying to find ways to make the customers want to return and make sure those I work with feel heard.
Overview
13
13
years of professional experience
Work History
Sales Associate
JCPenney
02.2007 - 12.2007
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative - Service Director
United Airlines
01.1999 - 02.2007
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and provided backup support for organizational leadership.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Staff Specialist
United Airlines
02.1995 - 01.1999
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Led successful project initiatives from conception through completion, consistently meeting deadlines and staying within budget constraints.
- Identified opportunities for cost savings by conducting regular audits of departmental expenses and implementing cost-control measures where appropriate.
- Conducted regular reviews of operations and identified areas for improvement.
Skills
- Positive Customer Engagement
- Expert in Subject
- Informed Product Selections
- Merchandise Rentals
- Customer Service
Timeline
Sales Associate
JCPenney
02.2007 - 12.2007
Customer Service Representative - Service Director
United Airlines
01.1999 - 02.2007
Staff Specialist
United Airlines
02.1995 - 01.1999