Writing
Your Name
Customer Service Representative
Chino Hills,CA
Summary
Experienced and reliable individual who excels in handling tasks with a positive upbeat attitude. Open to shouldering duties to help achieve team objectives. Currently in search of a role that allows growth opportunities what makes use of interpersonal abilities, effective time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
IT Support Analyst
Paramount Residential Mortgage Group - PRMG
12.2019 - 10.2023
- Resolved Help Desk and Support for phone, chat email concerns over 100 issues
- Skilled at working independently and collaboratively in team and remote environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems tickets.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Licensed Real Estate Consultant
Short Sales Effects
08.2013 - 04.2022
- Liaised with multiple customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
- Self-motivated, with strong sense of personal responsibility.
Post-Closing Auditor
AmWest Funding Corp.
09.2018 - 03.2019
- Obtained, reviewed invoices from 3rd parties supporting excessive fees charged
- Checked accuracy and completeness of all paperwork.
- Worked with warehouse banks to manage shipment of collateral documents.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
Mortgage Specialist Support
Union Bank
12.2016 - 06.2018
- Internal / External Liaison for Consumer and Business Customer Service
- Explained different types of loans or credit cards pertaining to client situations.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Worked with underwriters to fix at least 10 application on daily basis to resolve problems prior to submission.
- Excellent communication skills, both verbal and written.
Real Estate Auditor-Secondary Marketing
SchoolsFirst Federal Credit Union
04.2015 - 04.2016
- Completed Quality Control checklist for over 20-30 closed real estate loans daily
- Audited Notes ensuring accuracy prior to shipping to investors
- Reviewed audit policies, guiding administrative and technical functions.
- Prevented potential legal and financial issues by identifying non-compliance with penalty regulations, recommending corrective actions to clients accordingly.
Education
MTI Business College Diploma - Business Administration
MTI Business College
Cleveland, OHSkills
Friendly, Positive Attitude
Remote Availability
Flexible and Adaptable
Multitasking
Attention to Detail
Calm Under Pressure
Conflict Resolution
Computer Skills
Written Communication
Interests
Word Press
Coding
Timeline
IT Support Analyst
Paramount Residential Mortgage Group - PRMG
12.2019 - 10.2023
Post-Closing Auditor
AmWest Funding Corp.
09.2018 - 03.2019
Mortgage Specialist Support
Union Bank
12.2016 - 06.2018
Real Estate Auditor-Secondary Marketing
SchoolsFirst Federal Credit Union
04.2015 - 04.2016
Licensed Real Estate Consultant
Short Sales Effects
08.2013 - 04.2022
MTI Business College Diploma - Business Administration
MTI Business College
Software
Google Workspace
Microsoft 365
Okta IT
Zoho Desk
Freshworks Customer Service
Zendesk Suites