Writing
Customer Service Representative
Chino Hills,CA
Summary
Experienced and reliable individual who excels in handling tasks with a positive upbeat attitude. Open to shouldering duties to help achieve team objectives. Currently in search of a role that allows growth opportunities what makes use of interpersonal abilities, effective time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
IT Support Analyst
Paramount Residential Mortgage Group - PRMG
12.2019 - 10.2023
- Resolved Help Desk and Support for phone, chat email concerns over 100 issues
- Skilled at working independently and collaboratively in team and remote environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems tickets.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Licensed Real Estate Consultant
Short Sales Effects
08.2013 - 04.2022
- Liaised with multiple customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
- Self-motivated, with strong sense of personal responsibility.
Post-Closing Auditor
AmWest Funding Corp.
09.2018 - 03.2019
- Obtained, reviewed invoices from 3rd parties supporting excessive fees charged
- Checked accuracy and completeness of all paperwork.
- Worked with warehouse banks to manage shipment of collateral documents.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
Mortgage Specialist Support
Union Bank
12.2016 - 06.2018
- Internal / External Liaison for Consumer and Business Customer Service
- Explained different types of loans or credit cards pertaining to client situations.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Worked with underwriters to fix at least 10 application on daily basis to resolve problems prior to submission.
- Excellent communication skills, both verbal and written.
Real Estate Auditor-Secondary Marketing
SchoolsFirst Federal Credit Union
04.2015 - 04.2016
- Completed Quality Control checklist for over 20-30 closed real estate loans daily
- Audited Notes ensuring accuracy prior to shipping to investors
- Reviewed audit policies, guiding administrative and technical functions.
- Prevented potential legal and financial issues by identifying non-compliance with penalty regulations, recommending corrective actions to clients accordingly.
Education
MTI Business College Diploma - Business Administration
MTI Business College
Cleveland, OHSkills
Friendly, Positive Attitude
undefinedInterests
Word Press
Coding
Timeline
IT Support Analyst
Paramount Residential Mortgage Group - PRMG
12.2019 - 10.2023
Post-Closing Auditor
AmWest Funding Corp.
09.2018 - 03.2019
Mortgage Specialist Support
Union Bank
12.2016 - 06.2018
Real Estate Auditor-Secondary Marketing
SchoolsFirst Federal Credit Union
04.2015 - 04.2016
Licensed Real Estate Consultant
Short Sales Effects
08.2013 - 04.2022
MTI Business College Diploma - Business Administration
MTI Business College
Software
Google Workspace
Microsoft 365
Okta IT
Zoho Desk
Freshworks Customer Service
Zendesk Suites
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