Bonita Jones
Rocky Mount,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Front Office Lead
Down East Hearing Care Assoc
Rocky Mount, NC
12.2023 - Current
- Demonstrate professionalism while offering a warm greeting to both patients and visitors.
- Manage incoming calls, appointment scheduling and patient queries.
- Maintain the integrity and confidentiality of health records in accordance with HIPAA standards.
- Assist with assigned administrative tasks and duties.
- Manage Front Office team to deliver professional and friendly patient care.
Internet/BDC Consultant
Don Bulluck Chevrolet
Rocky Mount, NC
02.2021 - 12.2023
- Managed customer inquiries through phone calls and online communication
- Ensured superior customer experience by greeting and attending to their needs
- Established strong customer rapport
- Efficiently managed appointment scheduling process
- Used dealership software to maintain communication with customers and track follow-up activities.
Customer Service Representative/Loan Consultant
Time Financing Service
Rocky Mount, NC
04.2015 - 02.2021
- Greeted and provided assistance to individuals entering the office and calling by phone.
- Efficiently handled credit and employment verifications by accurately documenting acquired details.
- Managed payment transactions and cash drawer operations efficiently
- Recommended loan approvals; approved loans within lending limits; finalized loan closings
- Oversaw the management of collection accounts, including conducting phone calls and face-to-face communication.
Inbound Sales & Care Work at Home Rep
Centurylink
Rocky Mount, NC
01.2014 - 04.2015
- Handled inbound calls from potential and existing customers
- Conducted credit evaluations and set up new accounts in the billing system
- Delivered effective solutions for customer billing concerns
- Ensured seamless delivery of CENTURYLINK products and services in every call.
DS Collector II
Wells Fargo
Winterville, NC
08.2012 - 01.2014
- Demonstrated strong communication skills in servicing outbound and inbound collection calls for Low-Risk accounts
- Engaged in customer conversations to address delinquencies and provide information on contractual terms and obligations
- Conducted comprehensive research on account payment history, collateral protection insurance, and misapplied payments
- Ensured prompt resolution of customer inquiries and issues.
Collection Specialist
RBC Bank
Rocky Mount, NC
02.2010 - 08.2012
- Successfully resolved overdue mortgage and retail loans
- Provided collection counseling and loss mitigation alternatives, including repayment plans and modifications, while also conducting skip traces.
- Processed payments efficiently
- Demonstrated excellent communication abilities by engaging customers in conversations and efficiently identifying their needs and requirements.
Education
Certificate - Phlebotomy
Wilson Community College
Wilson, NC08-2012
Skills
- Appointment Scheduling
- Background Check
- Billing Software
- Cash Control
- Collection Management
- Communication
- CRM Systems
- Customer Service
- Determination
- Loss Prevention
- Maintain Relationship With Customers
- Rapport Building
- Strong leadership
Timeline
Front Office Lead
Down East Hearing Care Assoc
12.2023 - Current
Internet/BDC Consultant
Don Bulluck Chevrolet
02.2021 - 12.2023
Customer Service Representative/Loan Consultant
Time Financing Service
04.2015 - 02.2021
Inbound Sales & Care Work at Home Rep
Centurylink
01.2014 - 04.2015
DS Collector II
Wells Fargo
08.2012 - 01.2014
Collection Specialist
RBC Bank
02.2010 - 08.2012
Certificate - Phlebotomy
Wilson Community College
Similar Profiles
Breelyn RoachBreelyn Roach
Receptionist at East Texas Hearing AidsReceptionist at East Texas Hearing Aids
Laura ForsytheLaura Forsythe
Front Desk Receptionist at Absolute Vision Care & Absolute Hearing CareFront Desk Receptionist at Absolute Vision Care & Absolute Hearing Care
SUE ANN CARUSOSUE ANN CARUSO
Reception/Billing/Insurance Verification at Skin & Cancer Care AssocReception/Billing/Insurance Verification at Skin & Cancer Care Assoc
DANIGEA ANDREWSDANIGEA ANDREWS
Prior Authorization Coordinator at Wilson Radiation OncologyPrior Authorization Coordinator at Wilson Radiation Oncology
Rhonda WilderRhonda Wilder
Private Home Duty Paramedic at Kimberly DarmaniePrivate Home Duty Paramedic at Kimberly Darmanie