Shannon Weekly
Balm,FL
Summary
Proven leader at Pediatric Associates Family of Companies, adept in office management and exceptional communication. Excelled in mentoring staff, enhancing patient relations, and streamlining operations. Demonstrated expertise in maintaining confidentiality and leading a team to exceed service standards.
Overview
18
18
years of professional experience
Work History
Front Office Lead
Pediatric Associates Family of Companies
Brandon, FL
08.2006 - Current
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow and adhere to policy and procedures.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
Education
Medical Assisitant -
Concorde Career Inst
Tampa, FL01.1995
Skills
- Exceptional communication
- Staff Training and Development
- Appointment Scheduling
- Documentation Management
- Customer Service
- Maintaining confidentiality
- Customer service expertise
- Opening and closing offices
- Scheduling appointments
- Insurance Verification
- Office Management
- Sensitive information handling
- Front Office Management
- Patient Relations
- Document Management
- Filing
- Mail Sorting
- Schedule Coordination
- Meeting Scheduling
- Workflow oversight
- Office supplies inventory management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking and Organization
- Reliability
- Team Leadership
Timeline
Front Office Lead
Pediatric Associates Family of Companies
08.2006 - Current
Medical Assisitant -
Concorde Career Inst