Ana Juarez
Winter Haven
Summary
Highly organized Front Office Lead with extensive experience in medical office operations, administrative support, and staff coordination. Demonstrates strong leadership, efficiency, and customer service skills while consistently meeting and exceeding operational targets in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Front Office Lead
Pediatric Associates
2018.02 - Current
- Patient check-in/check-out
- Delivered excellent customer service in a fast-paced clinical environment
- Utilized bilingual communication skills (English/Spanish) to assist diverse patient populations
- Maintained accurate patient records by entering, verifying, scanning
- Verified insurance eligibility and explained patient financial responsibilities, including outstanding balances
- Prepared daily and future schedules to optimize patient flow and staff availability
- Organized charts and confirmed appointments to ensure readiness for upcoming patient visits
- Used Florida SHOTS system for immunization record management
- Handled medical records requests from external providers and organizations
- Supervised front office operations, ensuring efficient patient check-in and appointment scheduling.
- Collaborated with team members to resolve issues and improve workflow efficiency
- Prioritized tasks and delegated responsibilities based on team strengths and workload demands
- Assisting Practice Manager with day-to-day operations, including staff coordination, workflow management, and administrative support
Medical Receptionist
Central Florida Health Care
2013.05 - 2018.02
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data retrieval.
- Assisted in insurance verification processes to ensure timely patient care and billing accuracy.
- Helped patients complete necessary medical forms and documentation.
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Entered, verified, and updated patient information in electronic systems
- Prepared for upcoming appointments by pulling charts and confirming patient visits
- Scanned and accurately filed patient documentation into medical records
- Explained fees and financial responsibilities, including outstanding balances
- Maintained a clean, organized, and professional reception area
- Processed medical records requests from external providers and organizations
- Welcomed patients, pharmaceutical representatives, and visitors in a professional manner
Education
High School Diploma -
Auburndale High School
Auburndale, FLSkills
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
- Front Office Management & Operations
- Appointment Scheduling & Calendar Management
- Patient Scheduling & Workflow Oversight
- Insurance Verification & Co-Payment Collection
- Customer Service & Patient Relations
- Documentation & Medical Records Management
- File & Office Organization
- HIPAA Compliance
- Staff Training & Development
- Microsoft Office (Word, Excel, Outlook)
Languages
English
Spanish
Timeline
Front Office Lead
Pediatric Associates
2018.02 - Current
Medical Receptionist
Central Florida Health Care
2013.05 - 2018.02
High School Diploma -
Auburndale High School