Bonnetta Lawrence
437 E Germann Rd Lot 79,AZ
Summary
Dynamic Patient Access Representative with a proven track record at Chandler Regional Medical Center, adept at ensuring HIPAA compliance .
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Chandler Regional Medical Center
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Banner MD Anderson
06.2022 - 08.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Kaiser Permanente
08.2010 - 09.2021
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Education
High School Diploma -
Kalamazoo Central
Kalamazoo, MINo Degree - Dental Assistant
Carrington College
Portland, ORSkills
- Customer service
- Insurance verification
- Patient registration
- HIPAA compliance
- Medical terminology
- Phone and email etiquette
- Strong empathy
- EMR
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Emotional Intelligence and Communication Skills Certification – Various Providers.
- Conflict Resolution and Mediation Certificate – Various Providers.
I
I have gained experience with MS4, Excell Spreads Sheets, Google docs, Dentrix System, Daisey system
Timeline
Patient Access Representative
Chandler Regional Medical Center
07.2024 - Current
Patient Access Representative
Banner MD Anderson
06.2022 - 08.2024
Patient Access Representative
Kaiser Permanente
08.2010 - 09.2021
High School Diploma -
Kalamazoo Central
No Degree - Dental Assistant
Carrington College
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