Bonni Fullenkamp
Homosassa
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Operations Supervisor
Bealls Florida
Crystal River
10.2004 - 01.2026
- Supervised daily operations in retail environment to ensure smooth workflow.
- Trained staff on customer service best practices and operational procedures.
- Resolved employee conflicts and provided support for team cohesion.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Led team of 15 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science - Surgical Technology
Everest University
Tampa, FL 08.2009 - 03.2011
Skills
- Staff training
- Operational strategy
- Performance monitoring
- Conflict resolution
- Customer satisfaction
- Team coordination
- Effective communication
- Problem solving
- Operations management
- Task delegation
- Time management abilities
Timeline
Associate of Applied Science - Surgical Technology
Everest University
08.2009 - 03.2011
Operations Supervisor
Bealls Florida
10.2004 - 01.2026