Bonnie Copley
St. George,UT
Summary
Dedicated Eligibility Specialist with over 12 years of experience evaluating client eligibility for assistance programs. Known for strong attention to detail and effective communication skills, consistently clarifying application processes and fostering trust with diverse clients.
Although I'm not seeking a position as an Eligibility Specialist, this experience has highlighted by ability to listen to customer needs and ensure problem solving to the best of my ability.
My experiences over the years have been diverse and always included working with the public making their experience as positive as possible.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Eligibility Specialist
State of Utah Dept. of Workforce Svcs
Saint George, UT
03.2014 - 04.2026
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Evaluated eligibility for various state assistance programs.
- Processed applications and maintained accurate client records.
- Clarified application denials and advised on next steps to ensure clients were informed and supported.
- Interacted with diverse members of the public, fostering an environment of respect and patience in each engagement.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Contacted client references and employers to determine legitimacy of applicant information.
- Conducted interviews to gather necessary client information.
- Verified and maintained highly sensitive information such as HIPAA, Social Security and banking records.
Day Manager/Food and Beverage Service
One and Only
Saint George, UT
03.2009 - 03.2014
- Cooked and served Food and Beverage and ensured ultimate cleanliness in daily operations.
- Managed inventory levels, ensuring stock availability for Food and Beverage operations.
- Worked with POS system and cash handling and credit card systems.
- Coordinated entertainer schedules to ensure nightly entertainment.
Real Estate Agent/Associate Real Estate Broker
Self- ERA Brokers Consolidated
Hurricane, Utah
05.2001 - 05.2011
- Guided clients through property purchases and sales.
- Negotiated contracts between buyers and sellers effectively.
- Conducted market analysis to determine property values.
- Developed marketing strategies for listings and open houses.
- Coordinated transactions with Title Companies, Lenders and customers
Education
License - Real Estate Broker Course
The Real Estate Academy
Saint George, UT 08.2005 - 11.2005
License - Real Estate Agent
Stringham Real Estate Academy
Saint George, UT 01.2001 - 05.2001
License - Cosmetology
Pivot Point
Chicago, IL 06.1988 - 06.1989
Carl Sandburg High School
Orland Park, ILSkills
- Client record management
- Policy interpretation
- Payroll processing
- Staff scheduling
- Customer Service
- Cash handling
- Point of sale systems and cash registers
- Inventory maintenance and ordering
- Computer and data software
- Use of office machinery
- Retail experience
Timeline
Eligibility Specialist
State of Utah Dept. of Workforce Svcs
03.2014 - 04.2026
Day Manager/Food and Beverage Service
One and Only
03.2009 - 03.2014
License - Real Estate Broker Course
The Real Estate Academy
08.2005 - 11.2005
Real Estate Agent/Associate Real Estate Broker
Self- ERA Brokers Consolidated
05.2001 - 05.2011
License - Real Estate Agent
Stringham Real Estate Academy
01.2001 - 05.2001
License - Cosmetology
Pivot Point
06.1988 - 06.1989
Carl Sandburg High School