Bonnie Custer
Bismarck,ND
Summary
Dedicated Assistant Manager with a strong background in inventory management, food safety, and team leadership. Proven ability to enhance customer satisfaction and mentor team members for improved performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Bismarck, North Dakota
05.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Addressed customer inquiries and resolved issues in a timely manner.
- Monitored store cleanliness and maintained a welcoming atmosphere for shoppers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with team members to maintain inventory accuracy and stock levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Deli Team Lead
Family Fare Supermarket North
Bismarck, North Dakota
04.2021 - 05.2023
- Supervised daily deli operations at Family Fare Supermarket North.
- Trained and mentored team members on food safety protocols.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Ensured freshness and quality of all deli products displayed.
- Assisted customers with product selection and addressed special requests to enhance customer satisfaction.
- Implemented new procedures to streamline deli operations and enhance workflow.
- Maintained cleanliness and organization of the deli area for safety compliance.
Caribou Manager
Family Fare Supermarket North
Bismarck, North Dakota
04.2019 - 05.2023
- Trained and mentored staff on customer service best practices and store policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Managed inventory levels to maintain product availability and reduce waste.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Lead
Sams Club
Bismarck, North Dakota
10.2014 - 05.2019
- Coordinated inventory management and stock replenishment processes.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Facilitated communication between departments for improved collaboration.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
High School Diploma -
Belfield High School
Belfield, ND05-1988
Skills
- Staff scheduling
- Operational standards
- Inventory management
- Visual merchandising
- Operational efficiency
- Team leadership
- Customer service
- Food safety
- Sales strategy
Timeline
Assistant Manager
Hobby Lobby
05.2023 - Current
Deli Team Lead
Family Fare Supermarket North
04.2021 - 05.2023
Caribou Manager
Family Fare Supermarket North
04.2019 - 05.2023
Team Lead
Sams Club
10.2014 - 05.2019
High School Diploma -
Belfield High School