Bonnie DALTON
Lagrange,GA
Summary
Detail-oriented quality assurance leader with a proven track record in customer service excellence and collaborative problem-solving. Recognized for adapting quickly to challenges and delivering impactful results.
Overview
19
19
years of professional experience
Work History
Lead quality assurance
Advics of Georgia
La Grange, GA
02.2016 - 08.2025
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Worked closely with team members to meet project objectives and deadlines.
- Maintained current knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Recognized by management for delivering exceptional customer service.
Sorting technician
Resource MFG
Lagrange, GA
03.2015 - 02.2016
- Conducted quality checks on products to ensure industry compliance standards.
- Replaced defective components or parts as needed.
- Followed safety practices to safeguard against injury and damage to property.
- Operated machinery and tools to support production processes.
- Maintained equipment and performed routine inspections for optimal performance.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Cake Decorator
Walmart Supercenter
Lagrange, GA
10.2013 - 06.2015
- Created custom cakes for special occasions, including weddings, birthdays, and anniversaries.
- Decorated cakes using various tools and techniques to fulfill customer orders.
- Assisted customers in selecting and customizing cake options to meet preferences.
- Maintained cleanliness and organization of decorating station for optimal workflow.
- Trained new staff on cake decorating techniques and adherence to store policies.
- Collaborated with team members to prepare attractive cake displays for events.
- Followed safety and sanitation standards in food handling practices consistently.
- Answered customer inquiries regarding ingredients, dietary options, and order disputes.
Call service representative Level 2
American Home Shield Corporation
Lagrange, GA
05.2008 - 09.2013
- Processed customer inquiries and home warranty claims efficiently.
- Delivered clear explanations of policy coverage and service options.
- Collaborated with technicians to schedule timely service appointments.
- Managed customer accounts, ensuring accurate updates and prompt payment processing.
- Resolved complaints through effective communication and problem-solving techniques.
- Documented all interactions in the customer management system for precise record-keeping.
- Trained new team members on policies and best practices in customer service.
- Handled incoming calls, providing knowledgeable assistance for orders and services.
Line Cook
Fox's pizza den
Lagrange, GA
08.2007 - 05.2008
- Prepared ingredients for pizza and menu items in fast-paced kitchen.
- Maintained cleanliness and organization of workspace throughout shift.
- Collaborated with team members to ensure timely food preparation and service.
- Ensured compliance with health and safety regulations during food handling.
- Operated ovens, fryers, and mixers as required for daily tasks.
- Cooked multiple orders simultaneously during peak service hours.
- Set up workstations with necessary ingredients, utensils, and equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils regularly.
Line Cook
Longhorn Steakhouse
, GA
10.2006 - 06.2007
- Maintained cleanliness and organization of kitchen workspace throughout each shift.
- Collaborated with team members to ensure timely food preparation and service.
- Ensured compliance with health and safety regulations during all food preparation tasks.
- Operated kitchen equipment, including fryers, ovens, and mixers, as required.
- Cooked multiple orders simultaneously during peak periods without compromising quality.
- Set up workstations with necessary ingredients and cooking tools to enhance efficiency.
- Communicated effectively with staff regarding orders and menu changes to streamline operations.
- Prepared dishes in accordance with recipes while adhering to portioning and waste control guidelines.
Education
Data Entry Information Processor I And II
Ogden Weber Applied Technology Center
Ogden UT08-1996
High School Diploma -
Washington High School
Ogden UT06-1994
Some College (No Degree) - Human Resources Development
University of Phoenix
Phoenix AZSkills
- Quality assurance and product testing
- Safety compliance
- Customer service and support
- Training and mentoring
- Process improvement
Timeline
Lead quality assurance
Advics of Georgia
02.2016 - 08.2025
Sorting technician
Resource MFG
03.2015 - 02.2016
Cake Decorator
Walmart Supercenter
10.2013 - 06.2015
Call service representative Level 2
American Home Shield Corporation
05.2008 - 09.2013
Line Cook
Fox's pizza den
08.2007 - 05.2008
Line Cook
Longhorn Steakhouse
10.2006 - 06.2007
Data Entry Information Processor I And II
Ogden Weber Applied Technology Center
High School Diploma -
Washington High School
Some College (No Degree) - Human Resources Development
University of Phoenix