Bonnie Ely
East Chicago,IN
Summary
Devoted and reliable health care professional seeking a position while optimizing patient privacy and professionalism Knowledgeable Phlebotomy Supervisor skilled in coordinating department operations per established policies. Safety-oriented professional with over 10 years of progressive experience. Organized, detail-oriented and hardworking with excellent communication and planning abilities.
Overview
18
18
years of professional experience
Work History
Phlebotomy Supervisor
Kindred Hospital Chicago Northlake
01.2023 - Current
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Packaged and shipped specimens to central lab daily.
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized daily work based on collection priority.
Phlebotomist III
Methodist Hospital
11.2018 - 07.2023
- Collect blood samples in a timely manner
- Perform verification of patient demographic and initial each tube
- Load, setup, maintain and tear down supplies and equipment
- Process samples for hematology, chemistry, blood bank and microbiology
- Perform departmental-related clerical duties such as pull pending logs, stock supplies and answer phones
- Draws on 50 to 75 scheduled in/out patients daily Monday – Friday
- Prepare and send out samples for testing to reference laboratories.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Phlebotomist III
Alverno Laboratory
12.2016 - 02.2020
- Collect blood samples in a timely manner
- Perform verification of patient demographic and initial each tube
- Load, setup, maintain and tear down supplies and equipment
- Process samples for hematology, chemistry, blood bank and microbiology
- Perform departmental-related clerical duties such as pull pending logs, stock supplies and answer phones
- Draws on 50 to 75 scheduled in/out patients daily Monday – Friday
- Prepare and send out samples for testing to reference laboratories.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Lead Phlebotomist
Loyola University Health Center
01.2016 - 03.2018
- Collected blood and urine specimens using venous and micro techniques
- Verified specimen collection information in laboratory information system
- Communicated with patients and staff to provide information regarding status of orders
- Centrifuge specimens as needed depending on the test ordered
- Lab draws on patients of various ages starting with the age of 2 and up
- Draws on 25-70 scheduled patients daily Monday – Friday
- Order and organization of lab supplies.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Reduced wait times for patients through effective scheduling and resource management.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
Lead Patient Care Technician/Phlebotomist
Presence Resurrection Medical Center
03.2010 - 01.2017
- Prepared activities of daily living
- Conducted vital sign, and blood glucose monitoring
- Facilitated the movement, feeding, and daily care for a minimum of 8 patients
- Administered the removal of IV’s
- Collaborated with other health professionals on vital statistics and treatment
- Followed established policies and procedures.
Tower Hill Nursing Home
05.2007 - 12.2010
- Daily ADL’s, vital sign monitoring, blood glucose monitoring, lifting, feeding and assisting co-workers with various duties.
Lakeview Nursing Home
06.2006 - 05.2007
- Daily ADL’s, vital sign monitoring, blood glucose monitoring, lifting, feeding, charting, and assisting co-workers with various duties.
Education
Elgin Community College
01.2011
Skills
- Working knowledge of anatomy, physiology, infection control and specimen processing
- Special talent for instructing patients about procedures
- Thorough understanding of centrifugation and specimen aliquoting
- Skilled in Multitasking and Customer Service
- Stock Merchandise Knowledge
- Reporting Skills
- Venipuncture
- Employee Performance Reviews
- Recording Data
- Continuous Process Improvement
- Employee Training and Development
- Interdepartmental Communication
References
References available upon request
Timeline
Phlebotomy Supervisor
Kindred Hospital Chicago Northlake
01.2023 - Current
Phlebotomist III
Methodist Hospital
11.2018 - 07.2023
Phlebotomist III
Alverno Laboratory
12.2016 - 02.2020
Lead Phlebotomist
Loyola University Health Center
01.2016 - 03.2018
Lead Patient Care Technician/Phlebotomist
Presence Resurrection Medical Center
03.2010 - 01.2017
Tower Hill Nursing Home
05.2007 - 12.2010
Lakeview Nursing Home
06.2006 - 05.2007
Elgin Community College
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