Summary
Overview
Work History
Education
Skills
Certification
Assessments
Awards
Timeline
Generic
Bonnie Formentera

Bonnie Formentera

Virginia Beach,VA

Summary

Hard working and results-driven professional with a strong background in sales, team leadership, and customer service. Adept at developing and implementing strategies to drive revenue growth, exceed targets, and enhance the overall customer experience. Skilled in training and mentoring employees, managing operations, and maintaining high standards of store performance. Seeking a challenging role to leverage expertise in sales and leadership.

Overview

15
15
years of professional experience
1
1
Certification

Work History

District Manager

Sundays Blue Box Tanning Resort
Virginia Beach, VA
09.2016 - 03.2024
  • Oversee day-to-day operations, including staff scheduling, inventory management, and ensuring smooth functioning of the salon. - Recruit, train, and supervise salon staff to maintain a high standard of service and professionalism. - Ensure exceptional customer service, address client needs, and handle any inquiries or concerns. - Implement sales and marketing strategies to drive business growth, including promotions, client engagement, and product sales. - Ensure compliance with safety standards, regulations, and salon policies. - Maintain a safe environment for clients and staff. - Manage salon finances, including budgeting, revenue tracking, and expense control. - Oversee the cleanliness, maintenance, and functionality of tanning equipment and salon.

Assistant Manager

iTAN Sun Spray Spa
Temecula, CA
03.2013 - 05.2016
  • Ensure exceptional customer service experiences and handling any customer issues or inquiries. - Assist in training, scheduling, and managing salon staff to maintain efficient operations. - Support sales and marketing efforts to attract and retain clients, and promote salon products and services. - Oversee the cleanliness and maintenance of the salon, including tanning beds and facilities. - Ensure compliance with industry regulations, safety standards, and salon policies and procedures. - Manage inventory, including tanning lotions, products, and salon supplies. - Assist with admin duties such as record-keeping, cash management, and reporting.

Sales Associate/Cashier

Sketchers
National City, CA
09.2009 - 05.2010
  • Provide exceptional customer service by assisting shoppers in finding the right footwear, providing product information, and ensuring a positive shopping experience. - Demonstrate in-depth knowledge of Skechers products, including features, benefits, and usage, and actively engaging in sales to meet or exceed performance targets. - Ensure effective and visually appealing presentation of products on the sales floor, including restocking shelves, arranging displays, and maintaining an organized store environment. - Process customer transactions accurately, handling payments, and providing assistance with exchanges or returns. - Assist in maintaining proper inventory levels, conducting stock checks, and participating in regular inventory counts. - Support general store maintenance tasks such as cleaning, organizing, and ensuring a tidy and welcoming store environment.

Education

License in Real Estate -

Alpha College of Real Estate
09.2023

Associate's Degree in Science -

Mount San Jacinto Community College
05.2014

Skills

  • Store Management
  • Sales Leadership
  • Team Training and Development
  • Customer Service Excellence
  • Operations Management
  • Inventory Control
  • Goal Setting and Achievement
  • Reporting and Analysis
  • Employee Scheduling
  • Leadership and Team Building
  • Lead Generation
  • Verbal and written communication
  • Relationship Building
  • Exceeds sales goals
  • Prospecting skills
  • CRM Software
  • Rapport and relationship building
  • Customer Assistance
  • Cold-calling
  • Closing deals
  • Networking
  • Upselling strategies
  • Customer Service

Certification

Real Estate License

Assessments

  • Customer Focus & Orientation, Proficient
  • Work Style - Reliability, Proficient
  • Management & Leadership Skills - Impact & Influence, Proficient
  • Work Motivation, Proficient
  • Sales Skills, Proficient
  • Cleaner Fit, Proficient
  • Food Service - Customer Situations, Proficient
  • Outside Sales, Proficient

Awards

  • Manager of the Year (February 2019)
  • Top Sales Performer (February 2020)
  • MVP (February 2019)
  • Top Membership Sales Achiever (February 2018)

Timeline

District Manager

Sundays Blue Box Tanning Resort
09.2016 - 03.2024

Assistant Manager

iTAN Sun Spray Spa
03.2013 - 05.2016

Sales Associate/Cashier

Sketchers
09.2009 - 05.2010

License in Real Estate -

Alpha College of Real Estate

Associate's Degree in Science -

Mount San Jacinto Community College

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Bonnie Formentera